Ken Dowdle

Ken Dowdle

ITSM Specialist

Work History

Work History
Jun 2012 - Present

Senior Technology Specialist

TELUS
ITSM Specialist
Jun 2012 - Present

Senior Consultant & Director

Autologica Consulting Ltd.
IT process automation specializing in the BMC sphere of IT Service Management
Apr 2011 - Apr 2012

ITSM Consultant

Emtec Inc.
BMC Remedy ITSM 7.x architect
Jun 2010 - Apr 2011

Consultant

Open Text
Microsoft Exchange architecture Remedy ITSM development
Nov 2007 - Sep 2010

Sr Consultant

Burntsand
ITSM Consultant Messaging Architect

Education

Education
1999 - 2001

Royal Roads University
1990 - 1992

B.Sc.

Simon Fraser University
Bachelor of Science (Genetics)
1988 - 1990

Malaspina University-College

Certifications

Certifications

ITIL Foundations

(MCDBA) Microsoft Certified Database Administrator

(MCSE) Microsoft Certified Systems Administrator

Skills

Skills

Database Design

ITIL Process Implementation

ITIL Certified

SCCM

Pentaho

ETL Tools

IT Asset Management

Enterprise Architecture

ITIL

Infrastructure

Hardware Architecture

VirtualBox

VMware

Applications Software Development

Configuration Management

CMDB

Asset Management

Problem Management

Incident Management

Change Management

SaaS

Foundation Certificate in IT Service Management

IT Service Management

Disaster Recovery

Microsoft SQL Server

Data Center

Cloud Computing

Integration

Enterprise Vault

Add-On Resource Central

Messageware OWA Suite

Symantec Enterprise Vault

Oracle

Linux

Unix

Windows Server

SQL Server

Microsoft Exchange

BMC Remedy