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Career Objective:

Short term:

  • Applying theoretical concepts learned at university into practice
  • Honing soft skills such as customer service delivery, communication and presentations, as acquired in previous positions

Medium-long term:

  • Becoming a Chartered Accountant
  • Becoming a financial controller of a larger commercial organisation in 10 years time

Work experience

Oct 2015Present

Accounting Intern

The International Institute for Democracy and Electoral Assistance

Accounting Intern Canberra, ACT, Australia Responsibilities: Deal with account payable procedures on daily basis Post journal entries in the ERP software system" Maconomy" Liaise with Headquarter and Asian offices to address multiple concerns effectively Prepare monthly payroll for local staffs and check staff entitlements aligned with ACT law and regulations Conduct bank and petty cash reconciliation procedures on monthly basis Allocate and archive accounts payable documents in the system Ad hoc administrative duties including handling telephone enquiries and managing written correspondence Compare quotes from suppliers and making proposal Organise stationary and documents.

Jul 2014Jul 2015

Store Manager

The Cocoa Caffeine
Store Manager Fully accountable for all the operational activities in the store, and providing clear leadership to the team and leading by example in all areas of the business. Working hard to ensure that business sales targets and operational goals are achieved. Responsibilities:  Ensuring customer service is of the highest standards at all times  Team development, facilitating staff learning, training and development  Motivating the team to achieve high standards and KPI targets  Monitoring staff's performance and scheduling work for staffs  Implementing and controlling store procedures  Managing and regularly reviewing products to ensure optimum stock levels  Using excel template for profit and loss management and reconciliation of daily sales
Oct 2011May 2014

Customer Service Representative

McDonald's Australia
Customer Service Representative Canberra, ACT, Australia Being the first point of contact for customers, and providing them with the highest service standards to ensure the company has a good reputation and good feedback is received. Responsibilities:  Del ivering prompt and friendly service to customers  Cater to a diverse range of customers  Work effectively and harmoniously within a team of members from a diverse cultures and backgrounds  Working as a team to achieve restaurant goals  Ensuring that proper procedures are adhered to in line with head office directions  Actively supporting local and national promotions to maximise sales potential  Consistently performing all assigned tasks efficiently and in a timely manner  Work effectively under pressure  Ability to multitask and prioritise
Feb 2009Nov 2010

Team Leader

Krispy Kreme
Team Leader Ensuring that staffs are motivated, monitored and measured in line with the company targets and performance standard. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate report on team performance for the store manager. Responsibilities:  Upholding high quality customer service  Providing leadership to team members-including training and supervision  Dealing with and resolving problems and issues which arise  Follow up and ensuring that KPI targets and sales goals are achieved  Daily performance analysis using Excel to forecast sales levels and ensure optimal supply order quantities to avoid wastage  Calculating and recording daily sales using Excel  Providing prompt and accurate information on individual performance




University of Canberra


University of Canberra

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