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Kelsie Bauer


To work in a team environment where my previous medical,  administrative  and customer service experience can be utilized and challenged in everyday circumstances.

Work experience

Apr 2014Sep 2015

Medical Assistant/Back Office Supervisor

Spine Pain and Rehabilitation Center of Colorado

Served as right hand to physician in high volume rehabilitation clinic and played a key role in overall function of clinic. Assisted in intake of patients, including front desk roles when needed and processed patients through medical examination.

  • Full knowledge of Tangible Medical Software
  • Prepare patients for appointment
    check in for appointment, bring to exam room, obtain blood pressure, review medical history or update existing medical history, update diagnosis history
  • Knowledge of medical procedures, share potential outcome of procedures, answer questions and relieve any concerns post procedure 
  • Schedule patient appointments, handling multiple appointment books
  • Receive and handle patient calls from multiple line phone
  • Obtain prior authorization from patient insurance company including writing any necessary medical letter of necessity, appeal letters and tricare admission letters
  • Collection of co-payments, procedure charges and past due balances
  • Scheduling and handling of drug representative meetings
  • Ordering supplies, both medical and office, for clinic 
Nov 2013Apr 2014

Customer Service Representative 

Loveland Ski Area
  • Open and closing of office:
    - Opening and closing registers
    - Preparation of appropriate paper work
    - Submission of finished paper work