Heather Kelsey

  • Orlando US-FL
Heather Kelsey

Portfolio

Objective

To have the opportunity to work and grow with a great company; utilizing the skills I have learned and that I am learning through my college academia.

Summary

Self motivated, team player who hopes for every day challenges and obstacles to overcome. A true professional with an eye for detail who strives for excellence.

Skills

Skills

Management

Supervised up to 10 employees in an office setting. Maintained and motivated my team to always push and be the best they could be.

Email Server exchange

Skills in the following: SMTP, POP, IMAP, Outlook Express, Mac Mail, Windows Live Mail, Thunderbird, Vista Mail, Microsoft Exchange

Internet programming / Server programming

Skills with the following: TCP/IP, NFS, Telnet, FTP, DNS, DHCP, NAT, HTTP

Microsoft Office Suite

Skilled with all Microsoft Office Programs. Have taken classes to help build and take my skill to the next level.

Work History

Work History

Office Manager

Sierra Del Sol

Made reservations, contacted/met with owners of each condominium to okay rentals, etc. Processed credit card payments over the phone, data entry, upkeep and filing of office. Seasonal ski season job.

Regional Sales Manager

Price Chopper Inc.

Data entry, Answered calls, completed orders for tyvek wristbands, processed credit card payments over the phone, Insured UPS delivery of product in timely manner, insuring customer satisfaction of product after delivery.

CSR

BP Products North America

Run cash register, maintain drawer amounts, handling cash drops, Check in all vendor orders/counting crates, stock cooler, clean fuel pumps, data entry, take inventory of store, Also trained to be assistant manager.

Tehnical Support Rep

Convergys / AT&T

Take inbound & outbound calls in high call volume, solving technical problems with cell phone devices, explaining monthly bills, setting up credit card payments/taking payments, Using tools provided to find technical tower outages or reported problems throughout the United States.

Technical Support Rep

CenturyLink

Tier 2 technical support for small business, conduct manual repairs for multiple DSLAM and REDBACK, perform the maintenance of new and existing circuits, utilize remote system testing, dispatch technician for any line or pc support issues.

May 2011 - Jul 2012

Dispatch Supervisor

Makotek Calble Contractors

Responsible for training all employees for dispatch, keeping track of hours for employees and turning in time sheets every week, making sure daily reports are done correctly and sent in to the correct departments, making sure all employees are following policy, handle multiple systems to assist field technicians with connecting/disconnecting/taking payments for cable, internet and home phone service, answering multiple phone lines, filing, working with supervisors in other areas to make sure systems are operating smoothly.

Education

Education
Jan 2013 - Present

Associate of Science

Seminole State College