IT Service Desk Engineer
Lancet Laboratories ELAB
• Documenting support of the client systems.
• Ensuring incidents are logged accurately and timely, assigning new tickets promptly to staff, and monitoring to completion to ensure resolution in a professional and timely manner.
• Support the Group Network technical infrastructure, Active Directory, Account Creation, License Management, DHCP & DNS Support,
• Active Directory Group management, network support.
• Conducting root cause analysis of incident resolutions and pro-actively recommending changes to mitigate future risk.
• Leading team toward operational excellence by monitoring and reporting on key metrics