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Introduction

I would describe myself as a hardworking individual who works well alone as well as in a team. I am a people's person and have a bubbly,humorous personality. I am a fast learner and strive to execute any task handed to me to form top results. I am both rigid and flexible, meaning I am firm when I have a task at hand and flexible in the sense that I am easily approachable and am able to work shifts. I have extended knowledge and experience in the IT/Dutch Service Desk environment and will make a perfect candidate for the relevant position.

Work History

2016Present

Senior Process Executive

Infosys BPO
  • End to end General Ledger processing.
  • Handling monthly/quarterly & year end close activities.
  • Working on ERP systems (SAP).
  • Making sure customer expectations are met and delivered accordingly.
  • Handling Journal Entries.
  • Processing Ledger Entries.
  • Processing Intercompany accounts and recons.
  • Generating weekly and monthly reports in MS office especially MS excel and Visio.
  • Preparing SOPs and exposure to tools such as Visio.
  • Resolving queries.
  • Communicating with clients in Dutch.
Jul 2015Oct 2015

Customer Relations Representative

Blue Star Digital

  • Dutch IT Support for ABN AMRO BANK NL:

    • Troubleshooting, configuring, performing password resets and checking licenses for applications like Lotus Notes, APP-V, Mainframe, SAP , Citrix Xen Desktop and Citrix Xen App etc.
    • Troubleshooting and performing password resets for Windows network and Windows local profiles in Active Directory.
    • Creating groups, user accounts, resetting passwords in Active Directory.
    • Providing basic support in Microsoft Office applications such as Word, Excel, Outlook and PowerPoint.
    • Managing client's Good App accounts, resetting and recon-figuring the software.
    • Troubleshooting and solving PC login, connection and hardware problems.

    • Troubleshooting and solving telephone ,router and modem connection problems.
    • Logging all issues out of 1st Line Support scope to 2nd Line Support and documenting all related incidents in the logging Tool: Service Now.
    • Documenting all solutions to all incidents in the knowledge database.

            Reason for Leaving:

            Seeking new challenges and growth prospects.

Jan 2009Jul 2015

Service Desk Analyst (Dutch)

IBM

Dutch IT Support for ABN AMRO BANK NL:

  • Troubleshooting, configuring, performing password resets and checking licenses for applications like Lotus Notes, APP-V, Mainframe, SAP , Citrix Xen Desktop and Citrix Xen App etc.
  • Troubleshooting and performing password resets for Windows network and Windows local profiles in Active Directory.
  • Creating groups, user accounts, resetting passwords in Active Directory.
  • Providing basic support in Microsoft Office applications such as Word, Excel, Outlook and PowerPoint.
  • Managing client's Good App accounts, resetting and recon-figuring the software.
  • Troubleshooting and solving PC login, connection and hardware problems.

  • Troubleshooting and solving telephone ,router and modem connection problems.
  • Logging all issues out of 1st Line Support scope to 2nd Line Support and documenting all related incidents in the logging Tool: Service Now.
  • Documenting all solutions to all incidents in the knowledge database.

        Reason for Leaving:

        Seeking new challenges and growth prospects.

Jan 2007Dec 2008

Sales Representative and Office Administrator.

Siyancedana Copiers and Stationers
  • Dealing with daily sales and advertising of computer's, peripherals and consumables.
  • Creating and updating  the staff roster, ordering stock and stock taking.
  • Making sure that the P.O.S system is updated with the correct pricing and number of sold and available goods.
  • Managing and updating the store client book.
  • Making sure that the manager's diary is up to date with all scheduled meetings and up coming events.

     Reason for Leaving:

     Relocation to Johannesburg.

Education

Jan 2006Dec 2006

Grade 12.

Umtata International School

Subjects:

  • (HG) English Language.
  • (HG) Afrikaans Language.
  • (HG) Biology.
  • (HG) Geography.
  • (SG) Physical Science.
  • (SG) Mercantile Law.
  • (SG) Mathematics.

Certifications

Aug 2015Present

A+

Comptia

Current, self study.

References

  •      Siyancedana:

           Manager: Nersan Naidoo.

           Tel/Mobile: 083 7874759.

  •      IBM:

          Team LeaderMpho Sulemane.

          Tel/Mobile: 0783170217.

  •      Blue Star Digital.

           HR Representative/ Trainer: Eben van der Nest.

          Tel/Mobile: 0847760167.