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I would describe myself as a hardworking individual who works well alone as well as in a  team. Having more than 7 years experience in the ICT world and working for multinational business and IT corporations such as IBM and Infosys I have gained a vast array of skills which have equipped me to approach my job with maximum effectiveness .

Work experience


Senior Process Executive

Infosys BPO
  • End to end General Ledger processing.
  • Handling monthly/quarterly & year end close activities.
  • Working on ERP systems (SAP).
  • Making sure customer expectations are met and delivered accordingly.
  • Handling Journal Entries.
  • Processing Ledger Entries.
  • Processing Intercompany accounts and recons.
  • Generating weekly and monthly reports in MS office especially MS excel and Visio.
  • Preparing SOPs and exposure to tools such as Visio.
  • Resolving queries.
  • Communicating with clients in Dutch.

       Reason for leaving: Relocation to South Africa for personal family reasons.

Jul 2015Oct 2015

Customer Relations Representative

Blue Star Digital
  •  Assisting with all Customer related queries on our E-commerce websites and online gaming channels.

  • Assisting with game betting problems and queries.

  •  Explaining to clients how the games work and how to prolong game time. Assisting with banking queries on the players gaming account.

  • Assisting with technical problems with the games, such as connectivity and login issues.
  • Up-selling current and new games to active players.

  • Retaining current players, by introducing exciting gaming promotions and improving the customer service experience by making sure that the player understands the casino and enjoys the games that are on offer. Also by making sure that the player gets a fair play value, by providing free games, loyalty points and free gaming credit.

     Reason for Leaving:

    Retrenchment of the entire company staff, as the company had been sold to a company in the UK and all services moved abroad.

Jan 2009Jul 2015

 1st Line IT Support  Agent (Dutch)


Dutch IT Support for ABN AMRO BANK NL (IT Outsourced by IBM):

  • Troubleshooting, configuring, performing password resets and checking licenses for applications like Lotus Notes, APP-V, Mainframe, SAP , Citrix Xen Desktop and Citrix Xen App etc.
  • Troubleshooting and performing password resets for Windows network and Windows local profiles in Active Directory.
  • Creating groups, user accounts, resetting passwords in Active Directory.
  • Providing basic support in Microsoft Office applications such as Word, Excel, Outlook and PowerPoint.
  • Managing client's Good App accounts, resetting and recon-figuring the software.
  • Troubleshooting and solving PC login, connection and hardware problems.
  • Adding and removing file accesses.
  • Troubleshooting and solving telephone ,router and modem connection problems.
  • Logging all issues out of 1st Line Support scope to 2nd Line Support and documenting all related incidents in the logging Tool: Service Now.
  • Documenting all solutions to all incidents in the knowledge database.

        Reason for Leaving:

        Seeking new challenges and growth prospects.


Jan 2006Dec 2006

Grade 12.

Umtata International School


  • (HG) English Language.
  • (HG) Afrikaans Language.
  • (HG) Biology.
  • (HG) Geography.
  • (SG) Physical Science.
  • (SG) Mercantile Law.
  • (SG) Mathematics.

Comptia N+ (Networking)

Torque IT


  •      IBM:

          Team LeaderMpho Sulemane.

          Tel/Mobile: 0783170217.

  •      Blue Star Digital.

           HR Representative/ Trainer: Eben van der Nest.

          Tel/Mobile: 0847760167.

•        Infosys.

         Senior Process Executive: Tyrone Stapelfeldt: +48797425692