Dutch IT Support for ABN AMRO BANK NL:
- Troubleshooting, configuring, performing password resets and checking licenses for applications like Lotus Notes, APP-V, Mainframe, SAP , Citrix Xen Desktop and Citrix Xen App etc.
- Troubleshooting and performing password resets for Windows network and Windows local profiles in Active Directory.
- Creating groups, user accounts, resetting passwords in Active Directory.
- Providing basic support in Microsoft Office applications such as Word, Excel, Outlook and PowerPoint.
- Managing client's Good App accounts, resetting and recon-figuring the software.
Troubleshooting and solving PC login, connection and hardware problems.
- Troubleshooting and solving telephone ,router and modem connection problems.
- Logging all issues out of 1st Line Support scope to 2nd Line Support and documenting all related incidents in the logging Tool: Service Now.
- Documenting all solutions to all incidents in the knowledge database.
Reason for Leaving:
Seeking new challenges and growth prospects.