Senior Process Executive
Infosys BPO Poland
- Communicating and liaising with clients and vendors in Dutch.
- Identifying and allocating payments to the correct client account in the ERP system (SAP).
- Processing Ledger Entries in SAP.
- Assisting employees with functionalities and technical IT problems.
- Assisting customers and vendors with online payments.
- Assisting with the assessing and improving of Helpdesk processes, to streamline issue resolution effectively in optimal time.
- Generating weekly and monthly reports in Excel and Visio.
- Assisting with functionalities of the company website.
- End to end General Ledger processing in OTC (Order to Cash).
- Conducting weekly performance and improvement meetings.
- Resolving queries and complaints and ensuring that customers expectations are met.
Reason for leaving: Relocation to South Africa for personal family reasons.