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Introduction

I would describe myself as a hardworking individual who works well alone as well as in a  team. Having more than 7 years experience in the ICT world and working for multinational business and IT corporations such as IBM and Infosys I have gained a vast array of skills which have equipped me to approach my job with maximum effectiveness .

Work experience

January 2016October 2017

Senior Process Executive

Infosys BPO Poland
  • Communicating and liaising with clients and vendors in Dutch.
  • Identifying and allocating payments to the correct client account in the ERP system (SAP).
  • Processing Ledger Entries in SAP.
  • Assisting employees with functionalities and technical IT problems.
  • Assisting customers and vendors with online payments.
  • Assisting with the assessing and improving of Helpdesk processes, to streamline issue resolution effectively in optimal time.
  • Generating weekly and monthly reports in Excel and Visio.
  • Assisting with functionalities of the company website.
  • End to end General Ledger processing in OTC (Order to Cash).
  • Conducting weekly performance and improvement meetings.
  • Resolving queries and complaints and ensuring that customers expectations are met.

       Reason for leaving: Relocation to South Africa for personal family reasons.

July 2015October 2015

Technical Customer Relations Representative

Blue Star Digital
  •  Assisting with all Dutch Customer related queries on our E-commerce websites and online gaming channels, for clients in the Netherlands ,Belgium and Germany.

  • Assisting with technical game problems and queries.

  •  Explaining to clients how the games work and how to prolong game time. Assisting with banking queries on the players gaming account.

  • Assisting with technical problems with the games, such as connectivity and login issues.
  • Up-selling current and new games to active players.

  • Retaining current players, by introducing exciting gaming promotions and improving the customer service experience by making sure that the player understands the casino and enjoys the games that are on offer. Also by making sure that the player gets a fair play value, by providing free games, loyalty points and free gaming credit.

     Reason for Leaving:

    Retrenchment of the entire company staff, as the company had been sold to a corporate in the UK and all services moved abroad.

January 2009July 2015

Tier 1 IT Support  Agent (Dutch)

IBM

Dutch IT Support for ABN AMRO BANK NL (IT Outsourced by IBM):

  • Troubleshooting, configuring, performing password resets and checking licenses for applications like Lotus Notes, APP-V, Mainframe, SAP , Citrix Xen Desktop and Citrix Xen App etc.
  • Troubleshooting and performing password resets for Windows network and Windows local profiles in Active Directory.
  • Creating groups, user accounts, resetting passwords in Active Directory.
  • Providing basic support in Microsoft Office applications such as Word, Excel, Outlook and PowerPoint.
  • Managing client's Good App accounts, resetting and recon-figuring the software.
  • Troubleshooting and solving PC login, connection and hardware problems.
  • Adding and removing file accesses.
  • Troubleshooting and solving telephone ,router and modem connection problems.
  • Logging all issues out of 1st Line Support scope to 2nd Line Support and documenting all related incidents in the logging Tool: Service Now.
  • Documenting all solutions to all incidents in the knowledge database.

        Reason for Leaving:

        Seeking new challenges and growth prospects.

Education

Jan 2006Dec 2006

Grade 12.

Umtata International School

Subjects:

  • (HG) English Language.
  • (HG) Afrikaans Language.
  • (HG) Biology.
  • (HG) Geography.
  • (SG) Physical Science.
  • (SG) Mercantile Law.
  • (SG) Mathematics.
01-05-2018

Comptia N10-007 (Networking)

Torque IT

Exam to be completed in May '18

References

  •        IBM:

           Team LeaderMpho Sulemane.

           Tel/Mobile:     0783170217.

  •        Blue Star Digital.

           HR Representative/ Trainer: Eben van der Nest.

          Tel/Mobile:                                  0847760167.

•        Infosys.

         Team Leader: Tyrone Stapelfeldt:

         Tel/Mobile:     +48797425692