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Kelly Hoback

  • Sarasota FL 
  • 941.615.7596

Work History

Apr 2014Present

Corporate Administrative Assistant/Operations/Trainer/Case Manager 

Health Point Partners
  • Assist CEO and COO in all aspects of Operations at the Corporate office of a Multi-practice Primary, Urgent Care, and Specialist Offices in Sarasota and Bradenton, FL
  • EMR Implementation in ECW for Front Office, Back Office, and Managerial staff
  • Front Office training on Check In/ Check Out, Call Triage, Fax and Document Attaching, Medical Records Requests, Co-Payments and Co-Insurance, Billing, Insurance Verification, Document Scanning, Daily Close Reports, Deposits, and Creation of Patient Portal
  • Patient Liaison for Billing, Insurance, and Patient Portal Issue Resolution 
  • Insurance Referrals
  • Chronic Care Patient Management Case Managing 
  • HR and Marketing 
May 2013Mar 2014

Plastic Surgery Counselor

  • Schedule consultations with an extremely busy Plastic Surgeon
  • Chart EMR 
  • Inbound and Outbound Patient calls
  • Educate Patients of Surgical Procedure Risks and Assessment 
  • Assist Front and Back Office staff with patient care Outreach Pre and Post Op 
  • Marketing and Research 
  • Trainer on EMR and Patient Calls 
Sep 2012Mar 2013

Health and Group Benefits Administrator

Xerox HR for HCA 
  • Administration of Health and Group Benefits for HCA Employees 
  • Explaination of Benefits
  • Cooperate with Local HR Departments and Insurance Carriers for Solutions to any issues
  • Payroll Deduction Issues
Jun 2010Feb 2012

Admitting Representative/ CNA / QA / Financial Counselor/Case Management

University Medical Center 
  • Obtain Patient Demographics and Insurance Information Accurately into EMR
  • Communicate with Insurance Companies for Pre- Certification for Admission
  • Patient Care Triage in ER
  • Admit Patients per Doctors Orders 
  • QA Patient Demographics and Insurance Information is Accurately Obtained by Front Desk Staff
  • Collect Patient Co- Pays, Co - insurance, and Cash Payments
  • Educate Patient on Deductible and Insurance Benefits 
  • Case Management Team Member discussing Patient Discharge and making arrangements for ongoing care 
  • Triage ER calls from Paramedics, 911 Dispatch, and Physicians 

Aug 2009Jun 2010

Pre School Teacher

Toddlers Playhouse LLC
  • Chart all daily activities and Care for Pre School Students
  • Design and Implement Daily Curriculum
Oct 2007Aug 2009


Mount Juliet Health Care Center
  • Daily Care of patients in a Skilled Nursing Facility 
  • Nurse Assisting 
  • Daily Charting 
  • Maintain Ongoing Education for Nursing Staff 
  • Patient Care Advocate 
Aug 1996Sep 1999

Office Assistant

Tennessee Valley Exterminating
  • Inbound and Outbound Calls 
  • Maintain Records on Customer Accounts
  • Scheduling
  • Daily Deposits 
  • Marketing 


Oct 20072010


Mount Juliet Health Care Center

Caregiver for patients or clients with healthcare needs under the supervision of a Registered Nurse (RN)


Patient Care 


Problem Solving, Professional, Team Leader with strong EMR and computer skills experienced In Patient Care, Administrative Office, Private Practice, Health Insurance, and Billing seeking opportunity to bring a positive attitude to a great environment.