Assistant Branch Manager
·Effectively recruited and selected 20+ employees in customer service and financial sales that resulted in 100% retention or promotions to new positions.
·Identified employee training needs and implemented training, coaching and mentoring to improve customer service standards.
·Researched, prepared and delivered performance evaluations that led to compensation recommendations, training and promotions for new and existing employees.
·Designed and managed complex branch working schedule for six days a week and extended hours through HRIS management system.
·Administered branch compliance audit preparation achieving a 90% compliance rating.