Kelly Lapworth

Customer Service Representative

Summary

Customer Service Representative with over 10 years experience in customer service, including sales,  tech support and customer care. Familiar with conflict resolution, scheduling, and possess a positive attitude. Aiming to use my proven skills to effectively fill the role of keeping customers satisfied.

Work History

Work History
Sep 2015 - Present

Customer Service/Dispatch

Kingston Oil

Answering phones, responding to general e-mail, prepare routes, scheduling service calls and oil deliveries, set up customers, sort checks, post daily delivery tickets and checks. 

Nov 2013 - Sep 2015

Projects Administrator

E.H. Marchant

 Answering phones, responding to general e-mail, scheduling service calls, billing work orders, prepare bids for estimators, set up jobs, pull permits, provide submittal information and closeout documents, purchasing, quotations and customer service.

Aug 2005 - May 2010

Projects Administrator

McDonald Electrical Corp.

 Answer and direct all incoming calls, scheduling service calls, assisted field manager with scheduling for service calls, purchasing materials and scheduled deliveries to jobs, prepared submittal and close out information,  prepared bids for estimating, 

Jan 2001 - Jul 2005

Inside Sales Representative

Standard Electric

Filled daily orders for customers, provided quotations, problem solving, order entry, schedule deliveries, billing, put together lighting packages for new homes as well as commercial projects. 

Education

Education
Sep 1990 - May 1995

High School Diploma

Carver High School

General studies

Skills

Skills

Software: Timberline, Sage Software, Peachtree, Constructware, Microsoft office, word, and excel.