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Summary

Receptionist with 4+ Years experience as front desk receptionist, looking for an aspiring organisation where my communicatioin and management skills will be put to use.

Work experience

Feb 2012May 2014

Gibraltar Veterinary Clinic

Receptionist

General responsibilities

  • Responding to phone calls and in person requests for information
  • Collecting payments
  • Scheduling follow-up appointments
  • Dispensing medications and selling items that may be available behind the counter.
  • Updating the system on daily clinic
Jul 2010Feb 2012

Receptionist

T&T Managament
  • Keeping Reception area & meeting rooms presentable
  • Answering & redirecting of calls in a professional manner
  • Greeting Clients
  • Mail forwarding 
  • Maintaining system for minute books
  • Ad hoc tasks to assist company administration
  • Secretarial support for Mr Chris Deacon (former manager)
May 2006Jul 2010

Credit Controller

T&T Management

Managing the debts of existing Customers, Chasing late payments from  customers.

Including:

  • Contacting individuals or business customers when payment is overdue
  • Asking them to settle their account and explaining the terms of their credit, using specialist computer databases to check credit records
  • Re-negotiating repayment plans if people are in financial difficulties
  • Setting up and maintaining customer files
  • Processing payments
  • Tracing missing debtors

Education

Sep 1994Dec 1998

West Side Girls Comprehensive School

Skills

Office Skills
  • Telephone & Front Desk Reception
  • Customer Service
  • Database & Records Management
  • Reports & Spreadsheets
  • self Initiative
  • Bilingual English and Spanish
Computer Skills
  • Microsoft Office,
  • word and excel
  • Sage
  • View Point