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Work experience

Support & Managed Services Engineer

HitPath, LLC
Oct 2012May 2015
  • Acted as liaison between Support Engineers and Development team.
  • Assigned issues escalated by Support Team to the most appropriate developer, based on the nature of the issue, each developer’s workload and the current development pipeline.
  • Interacted with clients and communicated on timelines, completed work and on feature requests.
  • Participated in weekly Development meetings with  Development Team and Company Management
  • Served as Editor of the Company blog: The Pixel Wire and created quarterly editorial calendars, coordinated content from contributors, set up feeds, subscriber lists and subscriber emails, chose artwork and developed content.
  • Interacted with clients to train, answer questions,  & troubleshoot issues.
  • Worked directly with clients in a Managed Services capacity, completing tasks such as campaign setup, creating campaign performance reports, pixel placement and testing, managing opt-outs and other administrative services, completed for clients with a Managed Services contract.

Technologies:  MS Access, MS Office Suite, Visual Basic, HTML/DHTML/HTML5, CSS, XML, Adobe Photoshop, Adobe Illustrator, Wordpress, Mailchimp, Surveymonkey, HitPath tracking platform, 37 Signals suite: Basecamp, Backpack, Highrise, EditPlus, Google Drive and Google Apps

Tech Team Associate

Click Media
Aug 2011Oct 2012

Built and maintained web applications for all aspects of online campaigns, including websites, email, display and search ad units.

  • Assisted in developing PHP websites for campaigns.
  • Updates and maintenance on client websites
  • Assisted in rolling out a platform for our UK client sites
  • Assisted in meeting weekly compliance guidelines
  • Completed routine campaign maintenance tasks

Technologies: Lotus Notes, Microsoft Office Suite,  Microsoft Project Planner, EditPlus, HitPath Tracking Suite, Google Apps

IMC Campaign Manager

IBM Small & Medium Business

Managed the monthly production and distribution of IBM ForwardView, a digital publication providing thought leadership content to managers of small and midsized businesses.

  • Worked with Euro RSCG  to grow, manage and maintain approximately 90K subscribers, including oversight of opt-outs, bounce-backs and new subscriptions
  • Help Manage IBM ForwardView program expenses such as purchase order requests, quarterly billing
  • Worked closely with internal/external teams on database requirements, migrating data, testing of new systems/processes.
  • Generated reports of campaign results and provided reviews on overall program measurements. Worked closely with the IBM Data Strategist to develop various targeting strategies to increase performance and ensure proper execution of campaigns.
  • Managed project plan for each monthly issue, including IBM and vendor deadlines, drive-to-subscribe, subscriber loyalty and reactivation campaigns.

Technologies: Lotus Notes, Microsoft Office Suite,  Microsoft Project Planner, Workload Management Tool (WMT), Business Advantage Tool (BAT), CRM Siebel, ezVRM Publisher Suite, VRM iNews tool, BPS, IBM iSource templates and tools, EditPlus.

Data Specialist

IBM Small & Medium Business

Successfully drove IBM actions from Sales and Marketing sponsors by delivering integrated insights and recommendations to improve performance.

  • Built database queries and audiences for a wide range of Marketing, Finance, Strategy, and Sales clients across the business units and geographies.
  • Technologies: Lotus Notes, Brio Enterprise Explorer, Brio Enterprise Insight, Microsoft Office Suite, Workload Management Tool (WMT), Business Advantage Tool (BAT), CRM Siebel


Web Development and Business Programming

Chubb Institute of Technology
May 2002May 2003

Basic principles of Structured Analysis and Design, System Development Life-Cycles, and real-world programming methodologies. Design, write, implement, debug, enhance, and maintain business software applications on PC platforms.


Microsoft Office Suite
Project Management
Adobe Creative Suite
Marketing Campaigns

Visual Basic: Developed a 2-part front-end application
Oracle8i/SQL: Performed migration of Access Database to Oracle.
Java: Java Servlet creation for database query, allowing real-time updating