Kelli A. Hunt

  • Meridian, ID

Skills

Skills

Customer Assistance

 Worked with company systems such as Live Support and diligently complete all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work History

Work History
Jan 2000 - Mar 2016

Customer Service Manager

Electronics Distributors Corp.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Provided a high level of product and leadership support to representatives and clients.

Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

Resolved customer questions, issues and complaints.

Developed rapport with the customer base by handling difficult issues with professionalism.

Oct 2014 - Jan 2015

Customer Service

MAXIMUS

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames.

Nov 2011 - Jun 2012

Customer Service Call Center

WDS Global/XEROX

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquires.

Demonstrated mastery of customer service call script within specified time frames.

References

References

Amanda Rudd

206-240-2431     Meridian,     ID

Ray Beers

208-412-2539     Meridian,     ID

Eric Schwab

949-645-6635     Costa Mesa,     CA