Kelley Hirning

  • Missoula US-MT
Kelley Hirning

Dedicated, reliable, hard working, multi-tasker, resilient, professional, organized, personable, productive, self-directed, determined, passionate, stubborn, focusedawesome and witty; these are the words that co-workers, classmates, professors and employers have used to describe me.

With these attributes, my education and my former work and life experiences, I hope to obtain a position where I can utilize my knowledge and collective skills to assist and contribute to a company to be the best they can be.

Work History

Work History
Jul 2014 - Present

Customer Service Representative

AAA MountainWest
  • Handles sales for agents, membership and company
  • Processes requests and complaints from members, agents and associates via telephone, written correspondence, email, or in person
  • Analyzes inquiries to determine appropriate action and ensures satisfactory completion by routing to other service departments for required handling and follow through
  • Maintains and understands a working knowledge of AAA products, established rules and procedures
  • Objectively validates information provided for new business, endorsements and renewal transactions.
  • Helps to retain insurance clients
  • Processes payments for policies and membership
  • Assists ATCs with member relations
Oct 2013 - Jul 2014

Content Creator/Director of Marketing

Army Navy Adventure Source
  • Revised Facebook and Twitter feeds, Write local blog and Montana Woman quarterly article
  • Designed advertisements for written marketing and radio ads
  • Created specials and sales to help move product and encourage shoppers
  • Updated all interoffice plans, instructions and basic company information when needed
  •  Managed day to day activities
  •  Scheduled and other employee details
  •  Cashier, cash handling, computer work & customer relations 
Jan 2012 - Oct 2013

Social Media Specialist/Marketing Assistant

Diane Beck, Realtor
  • Updated Facebook and Twitter feeds, Write local blog
  • Mass emailed clients monthly newsletters
  • Updated all websites with current listings and information
  • Assisted in daily duties of running a real estate business
  • Delivered materials to clients and other businesses
  • Flexible, proactive with strong ability to perform task independently
May 2008 - Jun 2009

Office Manager

Dave Clarke Insurance
  • Client account relations
  • Cash handling
  • Answering multiple-phone lines
  • Computer work (Lotus, Excel, Word) and data entry
  • Using office machinery and other clerical duties
Sep 1996 - Feb 2002

Assistant Office Manager

Sun Mountain Sports

  • Directly supervising customer service reps
  • Client account relations
  • Answering multi phones lines
  • Computer work (Lotus, Excel, Word) and data entry
  • Responded to inquiries and dealt with unhappy customers
  • Using office machinery and other clerical duties
Oct 1996 - Sep 1994

Customer Service Representative

Karl Tyler Chevrolet

  • Customer relations
  • Cash handling and cashier
  • Data entry and other computer work
  • Answering multi phone lines
  • Decipher repair orders


Jan 2011 - May 2014

Bachelors of Arts

University of Montana

Organizational Communication