Download PDF

Summary

I am currently a full time customer service and administrative assistant within the BBC. I have experience interacting with colleagues, team members and customers from previous roles as well as this I have a year's experience leading colleagues as a supervisor. I am currently looking for an administrative role within a marketing, sales and general business related organization. 

I am a confident and self-motivated individual with the desire for success. I thrive on challenges, face them head on dealing with problems efficiently, and resolve them using my own initiative where possible. I am eager to develop my knowledge and do this through meeting new people and gaining new experiences.

I am currently looking for a role that will act as a push in the direction of a career in business and or marketing.

Work History & Experience

Feb 2012Present

Customer Assistant

BBC

I work as a customer assistant within the BBC Broadcasting House. My role is to provide excellent customer service and all round BBC experience whether it is behind the till, the bar or anywhere else. My everyday tasks can include, till operation, stock replenishment and rotation, serving food and beverage, following health and safety as well as food hygiene guidelines,using brand awareness to answer any queries via telephone , email or in person and also assisting with BBC Tours if needs be.

Apr 2011Apr 2011

Retail Assistant

Matalan

I worked as a retail assistant with Matalan for work experience. Some of my roles included working in a team and independently with stock assistance (handling deliveries, hanging and shelving items etc.) Also, customer assistance; helping customers find items and handling any queries they may have.

Education

Sep 2010Aug 2013

BTEC Business and Accounting

Bromley College

Here, I achieved a grade MM (Merit Merit) on the course as well as that I obtained a grade B in IFS Financial Diploma.

Nov 2006Aug 2010

GCSE

Prendergast Ladywell Fields College

I obtained 8 A-C GSCEs including Maths, Science and English.

Educational Experiences

Accenture Business Class

Here, I learned valuable tools that will be useful in a business career as well as sharpen interviewing skills.

Extra Curricular

Young Entrepreneur Society

In my college I took part in the entrepreneurship society. Here I was responsible for  putting together events and talks that promoted and informed people about entrepreneurship. It was also a means of networking with aspiring and current entrepreneurs. 

Skills

Microsoft

Obtained a Distinction grade in BTEC  ICT  in GCSE. As well as this my current course calls for regular use of Microsoft programs as well as other software and programs.

Maths

I regularly have to exercise my maths skills in my current job.

Event Coordination

I have experience in putting together successful events. Through my job, I've contributed to the logistics of many events including the Mercury Awards as well as BBC's Red Nose Day.   

Interpersonal

In my previous roles I am accustom to interacting with team members and customers. It is a skill that I've come to use confidently.

Team Leading

In my current role I am often responsible for the overseeing and guiding of junior colleagues. 

Employee Training

In my current role I regularly train new employees.

Hobbies and Interests

I enjoy gaining experience and knowledge within the business and marketing industries and applying it in reality. Besides that, I enjoy exploring and creating the marketing aspects of projects that I take part in. I do enjoy learning about music and video production and have gained some experience in video production. I have taken part in the production of a short film. 

References

References available upon request.