Work History

Work History
Mar 2013 - Present

IT Programme Manager

Xchanging PLC

Member of the Business and IT Change Management team for the Insurance sector.

Managing multi million pound revenue generating change compliance Programme to refresh/migrate the enterprise architecture and applications for the IMR (Insurers' Market Document Repository) in the London Insurance Market. Circa 35M files.

·Leading programme and project/solution planning, relationship and supplier/customer management, scope and financial control whilst adhering to the governance controls and rules.

·Matrix managing a disparate-international programme team (>20 people)

·Coaching onshore/offshore Project Managers in delivery and standards.

·Managing communication with internal and external stakeholders.

·Taking ownership on operational, technical and project issue/risk resolution.

Co-leading the Project & Progamme Management Practice Group developing and embedding process improvements.

ØInherited a Programme with circa £1M overspend due to scope creep and key staff turnover & within 6 months turned the Programme around to be in credit.

ØInfluenced a request for change to deliver a new capability that will save the organisation £84k per annum in support costs.

ØDefined and shaped the projects dossier, blueprint and business case.

ØActed as the day-to-day hands on agent on behalf of the Sponsor to ensure the successful planning, control and delivery of the 2013 project capabilities.

ØSuccessfully implemented/delivered key projects: Pega PRPC software upgrade, the upgrade and migration of Oracle databases, an IBM storage area network (SAN) replacement, and integration a new strategic application server platform.

May 2012 - Jan 2013

ICT Consultant EMEA - Senior Project Manager

Tech Data

Tech Data Corporate is one of the world´s largest wholesale IT distributor, e-Commerce and logistics corporations.  Fortune 500 listed company.

Served as interim IT Transformation Manager reporting to EMEA IT Operations Director, Vendor Manager and Senior VP CIO.

Conceptualised, managed & executed the IT Transformational Programme:

  • Rationalised & kicked off the outsourcing of the MS Exchange 2003 mail infrastructure to a fully Managed external MS Exchange 2010 Service provider with an appraised vendor and private cloud design.
  • Actively built the vendor relationship & business justification to migrate the customer to a unified converged Mobility solution from its fragmented communication state with regional providers to a single sourcing partnership.
  • Managed the Conceptualisation, Analysis & technical Design Phases for the Smartphone, BYOD & MDM integration project for EMEA.

Engaged with the CIO to align the Transformation Programme with the IT EMEA strategy and stakeholder´s business expectations.

  • Created business synergies & intermediated the relationships between the customer, negotiator & supplier resulting in the delivery of a negotiated IT Outsourcing taxonomy contract (MSA; Schedules; Appendices).
  • Performed due diligence & authored a new EMEA Mobility/Comms Roadmap strategy with Vodafone releasing potential savings.
  • Proposed a new BPO concept to the CIO: thus leading to an accepted & initiated fully outsourced Telecom Expense Management Solution through Vodafone.
  • Participated in the negotiation to swap contract from KPN in Netherlands to Vodafone through an aggressive rate card comparison resulting in a total cost saving of 11k€ over 2 years for wireless tariffs.
  • Researched, designed, and delivered a Proof of Concept solution to migrate the enterprise BlackBerry system to a new Samsung Smartphone mobile device solution: introducing BYOD (Bring Your Own Device). 
  • Realised a 7k€ saving off the hosted setup cost for the Mobile Device Management SaaS system (Mobile Iron).
  • Reduced the Samsung Smartphone unit cost through company reciprocity.
  • Prepared a business case/CBA promoting the Mobility solutions´ benefits.
Jul 2010 - Feb 2012

Senior Project Manager Office Consultant

Zurich Financial Services

Zurich is a Fortune 500 insurance-based financial service provider with a global network of subsidiaries and offices spanning over 170 countries.

Acted as Deputy PMO Head for the “Centre of Excellence´s” Shared Service Centre reporting to COO Finance Director. 

Accountable for Portfolio Planning, IT Software Programme delivery & Governance: Supply / Demand facilitation & budget balancing.

Responsible for the definition & improvement of the Programme Management Office: methodology (SDLC & adapted PMI) & PPM tools, quality assurance, governance, reporting & consultation on Business & IT Transformational Programmes.

  • Achieved Level 2 of the Capability Maturity Model Integrated (CMMi) for IT Solutions Development by Co-Managing the “Future Proofing Programme”. 
  • Consulted on CMMi practices: Project Planning, Project Monitoring & Control.
  • Championed the roll out of the company wide Project Management framework & Planview application throughout the firm (circa 400 employee users).  Influenced 90% programme/release framework compliance rate within 4 months through stakeholder management & project leadership.
  • Defined & launched a new IT Delivery Landscape intranet web page producing a new landing page for the entire Business Unit.
  • Leveraged LEAN business transformation concepts to support the COO Finance director create a Business Unit Asset Transfer model ensuring alignment with the overall annual budget.  
  • Acted as a conduit between the Steering Committee review boards, Project Sponsors & Group level units. 
  • Engaged & coordinated with internal customers / Business Units & external parties to deliver programmes OTOBOS (On Time, On Budget & On Scope) whilst ensuring they met quality assurance targets.
  • During the company´s re-organisation, I increased cross team collaboration & boosted team morale by leading the Finance Teams´ Task Force. 
Jan 2009 - May 2010

Corporate ICT Infrastructure Resource Manager

Transcom Worldwide

A leading global Business Processing Outsourcing (BPO) provider with a global footprint that is one of the largest in the industry, with 75 sites in 29 countries worldwide.

Line managed the ICT Infrastructure Solution Delivery Team consisting of >20 EMEA technical engineers.

Deputised as Head of the ICT Infrastructure Solution Delivery Manager coordinating the operations and pre-sales solutions designs. 

Approved & monitored the human resource allocation, staff development, project request flow & service levels.

Led & prioritised expansions, changes & business take-on to ensure the team delivered to quality, time & within agreed budgets, from conception to hand over. 

  • Promoted internally to ICT Infrastructure Resource Manager within the Corporate Solution Delivery department.
  • Directed the Italian MPLS LAN/WAN Network/Telecom VoIP consolidation project reducing total cost of ownership (TCO) across the region.
  • Re-engineered & implemented a new Hand Over process between the Solution Delivery & Service Delivery units utilising “BMC Remedy Action Request v5 Help Desk” resulting in increased efficiency for the Service Desk.
  • Personally ran a breakthrough initiative: Pioneered a “Home Working” culture for circa 1000 seat Call Centres across Italy, Sweden and France.
  • Led the team´s outputs to meet a major client’s PCI requirements resulting in contractual compliance and agreement. 
  • As a result of my “Line Management” & shielding, the team maintained operational excellence without crisis during the company re-organisation. 
  • Oversaw the Data Centre server migration/virtualisation consolidating 6 EMEA sites to a centralised, DC greenfield platform using HP equipment.
Apr 2007 - Jan 2009

Business Improvement Project Manager

Transcom Worldwide

Project managed client / acquisitions and business IT intensive projects: SKYPE; PayPal/eBAY; Tele2 and UPS.

Formed relationships with clients´ key influencers & bridged decision making with internal stakeholders.

  • Promoted internally to Corporate Business Improvement Project Manager.
  • Achieved full yearend bonus for delivering key client projects to scope during the company reorganisation.
  • Supported the Account Manager for several major clients by brokering the contract negotiation & procurement.
  • Championed & delivered (entire project lifecycle) the eBAY/PayPal Client Integration Programme spanning the EMEA region securing 300+ positions performing multilingual CRM. (Budget 2.5m€)
  • Established new robust Disaster Recovery processes, facilitating Business Continuity Management as a result of the client integration.
  • Leveraged a new supplier partnership with Dell WYSE and saved 11k€ off equipment costs. 
  • Designed & managed the EMEA Data Backup Integration Project from inception to handover with an aggressive budget of 9.9k€ per site. 
  • Cultivated a relationship with Symantec to assess Backup designs and product lines.
May 2006 - Apr 2007

IT Infrastructure Systems Specialist

Transcom Worldwide

  • Originally hired by Transcom Worldwide as an IT System Administrator Specialist within their Corporate Infrastructure Team to administer their global Call Centre infrastructure system, network architecture & VoIP Telephony.
  • Executed & coordinated IT Infrastructure projects (Start-ups, Acquisitions, Expansions & Client Applications) from a business-technical point of view through all stages of the project lifecycle.
  • Member of a small, culturally sensitive mission critical team to manage & administer the complete global Corporate IT Infrastructure, Systems, Networking & IP Telephony throughout the enterprise.
  • Provided 2-3rd Level Remedy Incident Support requests for the International Service Desk team.
Dec 2005 - May 2006

IT Consultant

Lifestyle Healing

•Consulted on business development initiatives to generate more income for the Health Centre, On & Off-line.

•Safely upgraded the Peer-peer MS Server 2003 Network to an Active Directory Domain without disrupting daily business.•Researched & procured IT Infrastructure & equipment with complete autonomy.•Securely administered the construction of the web page www.lifestyle-world.net in English, German, Spanish, Catalan & Hebrew.•Collaborated with IT Manager to support & troubleshoot on site computer systems with end-user support. •Ensured that pertinent system & infrastructure procedures were documented.

Jan 2005 - Dec 2005

2nd - 3rd Level IT Support Analyst

Computacenter

•Hired directly from London, UK to relocate and join their Service Desk Support Team in Barcelona. 

Spearheaded, redesigned, & managed a new VERITAS Tape Backup architecture for the Northern European Division of British American Tobacco throughout 4 remote cities consisting of 43 servers.•Decorated with an award of achievement for instilling efficiency in the new Backup Procedure & recording an overall success rate of 90%.•Remotely micro-managed local Engineers to effectuate on-site IT system requirements.•Worked on complex Technical assignments (& portions of larger projects) Demonstrated strong project management abilities; assumed multiple responsibilities & remained productive in a time-sensitive fast paced environment.

Dec 2003 - Jan 2005

Field Engineer

Fujitsu
  • Integrated & maintained Fujitsu Technology Solutions throughout UK in major retail outlets.
  • Responsible for the product management, client relationships & Self service innovations.
  • Consulted and serviced: U-Scan Genesis self-checkout, Point-of-Sale & In-Store Device solutions.
May 2003 - Sep 2003

Freelance IT Consultant

Nicola Wealth Management

Short term contract to technically consult and support the front-back office infrastructure for the financial/investment company with satelite offices.

Mar 2003 - Mar 2003

Junior System Administrator

SynchroSERV Inc.

  • Practicum contract to administrate the back-end servers/peripherals and provide desktop support for the Customer Service Solution call centre.
  • Business induction on Tenant Service Call centre design and operation
Jun 1998 - Dec 2002

Worldwide Flight Attendant

British Airways PLC.

  • On Board Flight Attendant destined to all major world cities based out of London, UK.
  • Worked up as crew purser to direct the service & crew on various flights.
  • Volunteered for periodic secondments within the company.

Education

Education
Oct 2009 - Jun 2011

Diploma Level C1.2

ESADE

Advanced Business Spanish Proficiency

Dec 2007 - Apr 2011

Project Management Certified Professional

Learning Tree International

  • Team Leadership
  • Business Analysis
  • Strategic, complex project management
  • Financial/contract appraisals & Feasibility analysis.
  • PMI Methodology, tools and life cycle
Sep 1999 - Jun 2000

Diploma

Kingston College
Oct 1997 - Feb 1998

Diploma Level II

BWS

Skills

Skills

Programme Management

IT Transformation

IT Outsourcing

Vendor Management

Spanish Language Proficiency

Customer Relation Management

Business / IT Consultancy

IT Management

IT Solution Delivery

Project Management

Interest

Personal interests include current trends, Social Responsibility, Travel advisory, Social Networking/Media & New Technology.

I also enjoy cycling, travelling, gastronomy, skiing, and keenly follow international current affairs / economics.

Adhoc Experience

COMMUNITY AND VOLUNTEER EXPERIENCE

Give conferences & oral presentations                                                                                                                        2012

  • Based on my professional & personal experience, I hold & attend public speaking events.

Transcom Corporate Social Responsibility (CSR)                                                                                                    2009 – 2010

  • Proactively developed measures with the Transcom WorldWide company to reduce its environmental footprint and hone the triple bottom line: People, Planet, Profit.

First Aid Attendant                                                                                                                                                            1993 - 1995

·The Special Olympics, Vancouver, Canada.

oProvided care, assistance and First Aid knowledge to the mentally & physically disadvantaged athletes.

Professional Summary

ICT Programme  Manager / Senior IT Consultant - MSP Practitioner - Prince2 - ITIL

Global IT Solutions Delivery  •  ICT Infrastructure & Mobility Management 

Client Outsourcing  •  Customer & Supplier Management •  Process Improvement

Stakeholder Engagement & Project Change Management  •  Business Demand & Delivery

An internationally experienced professional with 15 years’ experience in a diverse range of functional disciplines, technologies and industries.  Passion for enterprise IT transformation in dynamic, fast changing mobile environments. Proven to develop business relationships and deliver complex, multinational disparate ICT projects from start to finish.

                  CORE COMPETENCIES

  • Hands on IT Transformation, Consolidation & Outsourcing technologies & processes.  
  • Senior Project Management delivery in complex environments.
  • International Programme Management within an overall change Portfolio.
  • Management of project managers & leadership of virtual/offshore teams.
    • IT Line & Matrix Management in multi-geography locations.
  • ICT Technology System, Infrastructure & Software integration management.
  • Commercial: vendor, customer & supplier relationship development.
    • Pre-Sales/market analysis, due diligence & RFI/RFP realisation.
  • Strong interpersonal & customer relationship skills:
    • Proven ability to cross the cultural divide in English and in Castilian Spanish
    • Emotionally intelligent: situational & data analysis; idea creation.

System Integrator Accounts / Clients-Vendors Managed: eBAY/PayPal, British Telecom, Samsung, Vodafone, CSC, Deloitte, Accenture, HP, Microsoft, AVAYA, Symantec, WYSE Technology, CISCO, BWM, UPS, Talk Talk, Tele2,  EVERIS, Getronics, Google & MobileIron. 

Objective

I am offering you an aggregate total of 15 professional years of international working experience across a myriad of sectors and with several blue chip listed companies.  I would like to enter into a contemporary, results driven organisation either as an Interim IT Consultant or in a permanent ICT middle-senior Management capacity who can benefit from my elasticity & thirst to deliver fit for purpose transformational change programmes. 

Certifications

Certifications
Jan 2014 - Jan 2017

MSP Practitioner

APMG
Dec 2011 - Present

Delivering IT Projects the SDLC Way

Bonner Akademie / SkillSoft
Jan 2012 - Present

zLEAN Yellow Belt Curriculum

Bonner Akademie
May 2011 - Present

ITIL v3 Foundation

EXIN
Oct 2013 - Present

Prince2 Foundation

APMG
Dec 2010 - Feb 2011

Certified ZPMF Professional

Bonner Akademie & SkillSoft

Top Secret

KROLL