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KEITH WILLIAMS

Global ICT Manager - Principal Engineering Project Lead: MoP, MSP, Prince2, ITIL, PMP

PERSONAL PROFILE

British/Canadian nationality - Spanish Residency

Certified Programme Manager / Senior Technical Project Manager that pragmatically balances people-centricity with IT Engineering sensibilities. Leads highly visible multidisciplinary Global initiatives giving thought leadership at the Corporate level and taking the idea from strategy to execution.  

Tech. Change/Refresh - Digital Transformation, helping Companies to innovate and develop the IT strategy and technology integration, implementing new Business Platforms,  and focusing in the internal and external customer needs. One key thinking: People is the focus of the Change and the Transformation process.

Background: 14 years in ICT Operational Engineering roles across varied sectors: Internet/eCommerce, BPO Technology Outsourcing, CRM, Retail, Financial Services / Insurance and Government.

PROFESSIONAL EXPERIENCE

July2017

Freelance - Technical Programme Manager, Infrastructure Ops. 

TechData.com; Wholesale IT distributor, E-Commerce & Logistics (10k employees)

Mission: Senior Infrastructure Project Lead Consultant reporting into EMEA IT Director leading a Technology Integration Programme for a recent Acquisition with 30 plus Offices and circa 2000 employees across EMEA.

Responsibilities/Skills in use:

  • Championed from definition to handover the UK Office Migration and End User Workspace cutover for circa 400 employees across 4 sites in 5 months.
    • Planned, designed, built & led an in-situ, staggered infrastructure multiple office cutover on a new end user workspace environment. 
  • Handcrafted & released into production a newly developed end user desktop management product utilising SCCM for client device imaging, profile management and software delivery. 
    • Designed for "user experience, and planning to scale for 2k devices".
March 2017July 2017

Freelance Senior IT Consultant - IT Project Manager

European Patent Office

Mission: Senior IT Project Management Consultant reporting into Executive Sponsor leading a multimillion € transformation project to upgrade enterprise to Windows 10 on new hardware and Outsource the Distributed End User Workspace Computing service tower for 8000 users to a tendered Managed Service Provider by 2018.

Responsibilities/Skills in use:

  • Pragmatic application of project management techniques such as Scope shaping, approach, Prince2, SDLC and ITIL delivery models. 
  • Technical affinity with the design and implementation of:  software testing strategy  / Home Working solutions / Windows 10 Upgrade / SW Packaging architecture (SCCM) and outsourcing solutions (Cloud Computing). 
  • Bid-tender Management: start, coordination of new bids, and management of technical consultants /solution product specialists to agree on Service Transition and a Transformation planning.
  • Project Delivery / Benefit Realisation: matrix and team sourcing management  ensuring in time project delivery within agreed requirements, quality, budget and key acceptance objectives.
  • Change Management: addressing the "human side" of Outsourcing  systematically through C-Level Executive management. 
June 2015March 2017

Principal Project Manager – Corporate IT

Cimpress (Vistaprint) (8k employees) Internet, E-Commerce industry

Mission: Senior TechOps IT Technology Manager practitioner reporting into VP of Corporate IT leading international IT Change programmes cross-functionally with internal Business Units (BUs) and customers/partners.

Achievements:

Global SPOC lead for a Portfolio of Global Expansion Projects encompassing 6 M&A Post Merger Integrations, 2 New Workplace Fit outs and 2 Manufacturing Fulfilment Plant start-ups.

  • Technically integrated and operationally enabled 4 distinct New BUs across EU in 100 days per site.
  • Engineered and influenced a new VP approved "M&A Integration Framework" giving scope/approach clarity and automating several manual processes.
  • Acted as the department spokesperson for "all-things M&A" and created a M&A Integration “Task Force” proposal winning Executive approval for inception.
  • Enabled collaboration across 6 decentralised European BUs by deploying MS Office365 in 7 months saving $200k in software licensing costs for 1 BU.
  • Instituted a trans-disciplinary “Focus Group” that monkey wrenched the ERP-SAP/HCM Onboarding process for BUs into a leaner, transparent procedure reducing the provisioning and disablement effort.
Augus 2014May 2015

Global Technical Project Manager

King.com Internet, Video Games industry (1400 employees)

Mission: Senior Manager in the Shared Engineering department reporting into VP of Business Systems Infrastructure & Security Officer.

  • Hired to inaugurate the Project Management discipline with best practices in a rapidly growing Engineering team and lead / direct new Office Expansions, M&A's, and technical Change initiatives.

Achievements:

Owned and managed a Global Meeting Room Technical Transformation Programme, £4M Budget over 1 year  for 10 Global offices.

  • Championed the IT Workplace Buildout for a new Flagship HQ office/studio with 400 employees over 5 months using unproven technology and newly tendered vendors.
  • Introduced a new Global Telecom Internet Service aggregator and reduced TCO by 20% with on-time delivery.
    • Led the MSA/Taxonomy negotiation process.
  • Rolled out and embedded a new Audio Visual/Video-Tele Conference solution across 4 sites in 1 month.
  • Connected and stood-up a Californian startup office with newly sourced Telecom suppliers and vendor.
March 2013August 2014

IT Programme Manager (Contract) 

CSC - Xchanging, Business Processing & Technology for London Insurance Market (7k employees)

Mission: Senior Manager in the Business and IT Change Department reporting into IT Business Change Director and Senior Responsible Product Owners.

  • Responsible for a revenue generating 5-year IT change compliance Programme (£20M budget – turnover £65M) to deliver a complete ECM/ERP platform refresh servicing IMR (London´s Insurers´Market Repository) consisting of ~37M documents, 8k users´p/month and growing.  http://bit.ly/2lKD8Y6 

Achievements:

  • Inherited a Programme in year 1 of 5 with circa  £1M overspend due to scope creep and key staff turnover. Within 6 months turned the Programme budget around to be in credit.
  • Developed and shaped the 3-year projects dossier roadmap, blueprint and business case.
  • Led the Pega PRPC Upgrade (£2.5M over 1 year) with on-offshore teams to keep in vendor support. Matrix managed a global disparate team of ~20 functional leads and comparable offshore Developers.
  • Kept the IMR service in SLA/vendor support whilst upgrading infrastructure and simplifying front-back end systems with strategic solutions. 
May 2012Jan. 2013

EMEA Project Manager / Technology Consultant (Contract)

TechData, Wholesale IT distributor, E-Commerce & Logistics (9100 employees)

Mission: Reported into EMEA IT Director, Vendor Manager and Senior VP CIO.

Contract: renewed 3 times to incept, shape, manage and implement a visionary technology transformational Programme.

Achievements:

  • Outsourced the MS Exchange 2003 mail infrastructure to a fully Managed external MS Exchange 2010 Service with an appraised vendor and private cloud design reducing operational overhead.
  • Conceptualised and implemented a Mobile Device Management (BYOD) system and policy for Senior Management. Enabled Execs to swap their Blackberries for Android/iOS devices improving user experience and mobility.
  • Helped negotiate the swap of Telecom suppliers incorporating a pan-European service and cost savings of 11k€ over 2 years  for wireless tariffs.
20102012

Deputy PMO Manager / Sr. PMO Consultant

Zurich Financial Services, (55k employees)

Mission: Acted as Deputy Head of the "Centre of Excellence" PMO reporting into COO Finance.

Achieved CMMi Level 2 for the IT Solutions Department by co-managing a "Foundation Programme" and rolling out a new Project Management Framework and tool (Planview).  Influenced 90% Project compliance rate within 4 months.

20062010

ICT Infrastructure Resource Manager

Transcom Worldwide, CRM - Contact Centres (33k employees)
  • Reported into Corporate IT Director line managing, 20 EMEA Engineers keeping core production infrastructure stable and maintain SLAs. 
  • Led the execution of business’ technology strategy and solutions.
  • Pioneered a "Home Working" culture for circa 1000 seat Call Centres across Italy, Sweden and France using centralised Cloud applications. 
  • Directed an MPLS WAN Network/Telecom VoIP consolidation project to reduce total cost of ownership (TCO) across Italy/Tunisia. 
20062010

Business Improvement Project Manager

Transcom Worldwide, CRM - Contact Centres (33k employees)
  • Promoted to ICT Infrastructure Manager after 1.5 years.
  • Managed the client integration of eBay/PayPal spanning EMEA securing 300 Call Center seats performing CRM using new Thin Client systems. 

CORE COMPETENCES

  • Proven track record driving major change management projects in the business and IT environment.
  • Large Enterprise Change-Refresh Projects/Programmes with multiple dependencies
  • M&A Due Diligence - Post Merger Integration, Platform Onboard and New Office / Plant Builds
  • Business and IT Change delivery management and control 
  • IT Transformation and evergreen processes delivery 
  • International and cross functional team management
  • New Technology (SW, HW & Infra.) adoption, enterprise migration, upgrade & cloud transition
  • Connecting with others, building trust and partnerships 
  • IT Consultancy, Customer liaison / Requirements translation / Service outsourcing