System Administrator(Intern)(8/2008- Present)
System Administrator in a Tier III support capacity, solving Server and WAN Systems problems. Defined and mapped business architectures and processes and then suggested improvement of processes with a (proof of concept) SharePoint implementation. Print Server Administrator: Management of Print Queue’s and assigning Node names. Control of 700+ Printers, Copiers, and other devices. Resolving internal customer’s issues working within the BMC Atrium ticketing system.
Key Contributions & Accomplishments:
Customer Support & Satisfaction – Solving customer’s problems on varied subjects, from Active Directory issues to Printer issues (resolved 150 trouble tickets and counting). Excellent at turning problematic situations into positive customer outcomes. Reduced ticket repair times using Business Process Improvement to incite rapid change.
Professional Development – Utilized business process engineering to set standards and recommend improvements to existing processes.