Keith Riecke

Integral leadership role in Agile IT team within this highly respected Mail Order pharmacy.

Key component within sizable Agile IT department, working closely with the IT development and QA teams, Project Managers, and key business stakeholders to effectively and efficiently create and enhance IT products serving a pharmacy mail operation.  Was brought onboard this relatively new organization due to my extensive experience building solid teams and my knowledge and success creating and driving strategies.  Introduced processes to create a product vision and product roadmap that can be easily communicated and understood by business, and executed upon by IT.  Developed and led multiple ideation and strategy sessions with business that specifically tied IT work to business goals with measurable KPIs.  These sessions have now being adopted as common practice.  Role includes the development and maintaining of vendor relationships, to ensure the vendor is on track and appropriate expectations are set.  Frequently utilize vast experience with Pharmacy Management Systems to make decisions or provide consult to others. 

Lead key teams in the Service Reliability shared service organization within this industry leading healthcare company

Led vital shared service teams including Issue Management, Reject Monitoring and Remediation, and Outreach. There is an emphasis on customer experience in supporting the 21, 000+ Operations associates, 3000+ clients, and 85 million members. Collaborate closely with business partners across the organization including IT, Product, Operations, Account Management, and Finance. Responsible for presenting regular updates to senior leadership at the highest levels in the organization.

Previously led a team responsible for identifying and mitigating all operational impact as a result of the implementation of functionality to support Healthcare Reform Exchanges for this industry leading Pharmacy Benefit Manager (PBM). There is an emphasis on governmental compliance/regulatory requirements across the Operations organization as it relates to the Affordable Care Act (ACA). Accountable for identifying and mitigating all risks to Operations areas, including Client Services, Client Implementation, and Pharmacy and Specialty Operations. Represent the company within the National Council of Prescription Drug Programs (NCPDP) standards organization, tackling such topics as electronic prescribing, claims transmissions, and the Health Information Technology for Economic and Clinical Health (HITECH) Act.

Brought on-board this very well respected and established pharmacy automation company to streamline the processes within key teams that develop and support products and solutions to a large group of chain and independent pharmacies.

Responsible for building and managing a team of over fifty including product development, IT development, project management office (PMO), Quality Assurance (QA), technical support and operations to support existing and new solutions. Developed both strategic and tactical business plans to ensure the accuracy and timeliness of data exchanged with chain and independent pharmacy customers. Led the standardization of open systems/ interfaces for the secure exchange of pharmacy data to and from vendors and clients.

Orchestrated the operations of a department comprised of over forty team members across 5 teams charged with supporting pharmacy system users and franchise owners throughout over 1200 pharmacy locations within this Fortune #21 company. Spearheaded the efforts of data management and back-end processing specialists, providing data analysis, database design, and testing, during a large transformation within the company. 

Was recruited into the organization at a time of challenge for the organization, with the current system implementation efforts not proving successful.  Using pharmacy technical knowledge and business acumen, I built a team and forged a plan that proved very successful.  I coordinated application development, user support, professional services, internal/external training, and system implementation efforts. The result was nearly 300 systems being implemented on time and under budget.  Post implementation, I managed and improved upon the resulting product consisting of a suite of software and services that allow pharmacies to be more profitable and more efficient. Worked closely with technology and product vendor communities at executive levels to drive product efficiencies, reliability, and service. Controlled multi million- dollar budget as well as all aspects of technology vendor contract negotiations. Cultivated productive industry relationships within NCPDP (National Council for Prescription Drug Programs) and ASAP (American Society for Automation in Pharmacy) standards organizations, addressing topics such as healthcare reform, electronic prescribing, and pharmacy/healthcare data standards. Primary liaison with pharmacy technology vendors, recommending system upgrades and enhancements to ensure company maintained up-to-date with the latest technologies and advancements.

Started career at this Fortune #1 company in various areas of customer service and leadership within Wal- Mart's retail platform and was asked to join as a developer in the Information Systems Division with a focus on pharmacy operations, advancing from Programmer to top ranked System Analyst.

Directed IT projects and operations affecting nearly 4000 stores in 2 countries, including development/ implementation of proprietary pharmacy system, Y2K ISD efforts, and creation as well as launch of various pharmacy point-of-sale solutions. Developed EDI(Electronic Data Interchange) systems and interfaces. Teamed up with executive leadership team in support of strategic/tactical planning with a focus on technology. Progressed through various leadership positions encompassing staff supervision, IT development /analysis, customer service, and overall personnel development.

Computer Information Systems