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Change Management/Loss Mitigation//Project Management

Versatile, holistic leader with 15+ years of experience in driving sustainable growth in financial services, banking, and business development; while promoting synergistic teams, improving customer satisfaction, client retention and overall quality within multibillion dollar organizations.  Lean Six Sigma professional with a rich mix of business experience from resolving long-standing problems and creating sustainable solutions to developing and implementing high-value, lean, six sigma initiatives. Experienced in complex problem solving, design, production, and management used to achieve organizational goals and objectives.

Work experience

Sep 2013Present

Business Process Developer, Consultant

PULSE Network
May 2012Aug 2013

Loan Resolutions Manager

TDECU (Texas Dow Employees Credit Union)
May 2009May 2012

Unit Manager

Capital One, N.A.
Oct 2000May 2009

Change Management Collections Supervisor

USAA (United Services Automobile Association) 
Aug 2002Jan 2007

 Marketing Director

FMP, Inc.
Oct 1998Dec 1999

Telemarketing Supervisor

The Kirby Company

Education

Aug 2013

Master of Science in Management, Information Technology

Texas A&M University-Commerce
Dec 2010

MBA

Texas A&M University-Commerce
Aug 2005

Bachelor of Business Administration in Marketing

The University of Texas at San Antonio

Cum Laude

Skills

Cross-Functional Management
Leadership & Mentoring
Consolidations & Integrations
Marketing, Advertising & Promotions
Career  Development
Business Management Consulting
Continuous Process Improvement
Best-In-Class Customer Service Models
Process Analysis & Redesign
Six Sigma
Lean Operations
DMAIC
Planning
Strategic Development

Certifications

Apr 2015Present

Six Sigma Master Black Belt

Aveta Business Institute

ISAAC Accredited

Jul 2014Present

Six Sigma Black Belt

Aveta Business Institute

ISAAC Accredited

Jan 2013Present

Six Sigma Lean/DFSS Green Belt

Aveta Business Institute

ISAAC Accredited

Jul 2014Present

Lean Six Sigma Black Belt

Pro Source
Dec 2012

Six SigmaGreen Belt

Aveta Business Institute

ISAAC Accredited