Change Management/Loss Mitigation//Project Management

Versatile, holistic leader with 15+ years of experience in driving sustainable growth in financial services, banking, and business development; while promoting synergistic teams, improving customer satisfaction, client retention and overall quality within multibillion dollar organizations.  Lean Six Sigma professional with a rich mix of business experience from resolving long-standing problems and creating sustainable solutions to developing and implementing high-value, lean, six sigma initiatives. Experienced in complex problem solving, design, production, and management used to achieve organizational goals and objectives.

Work experience

Work experience
Sep 2013 - Present

Business Process Developer, Consultant

PULSE Network
May 2012 - Aug 2013

Loan Resolutions Manager

TDECU (Texas Dow Employees Credit Union)
May 2009 - May 2012

Unit Manager

Capital One, N.A.
Oct 2000 - May 2009

Change Management Collections Supervisor

USAA (United Services Automobile Association) 
Aug 2002 - Jan 2007

 Marketing Director

FMP, Inc.
Oct 1998 - Dec 1999

Telemarketing Supervisor

The Kirby Company


Aug 2013

Master of Science in Management, Information Technology

Texas A&M University-Commerce
Dec 2010


Texas A&M University-Commerce
Aug 2005

Bachelor of Business Administration in Marketing

The University of Texas at San Antonio

Cum Laude



Cross-Functional Management

Leadership & Mentoring

Consolidations & Integrations

Marketing, Advertising & Promotions

Career  Development

Business Management Consulting

Continuous Process Improvement

Best-In-Class Customer Service Models

Process Analysis & Redesign

Six Sigma

Lean Operations



Strategic Development


Apr 2015 - Present

Six Sigma Master Black Belt

Aveta Business Institute

ISAAC Accredited

Jul 2014 - Present

Six Sigma Black Belt

Aveta Business Institute

ISAAC Accredited

Jan 2013 - Present

Six Sigma Lean/DFSS Green Belt

Aveta Business Institute

ISAAC Accredited

Jul 2014 - Present

Lean Six Sigma Black Belt

Pro Source
Dec 2012

Six SigmaGreen Belt

Aveta Business Institute

ISAAC Accredited