Keith Doughty

Keith Doughty

Summary

Dynamic, highly motivated, results-driven marketing, sales, business development and project management strategist with a 15+ year record of achievement and demonstrated success driving market awareness, revenue growth, exceeding quotas and driving project success while providing visionary hands-on leadership in highly competitive markets.

Exceptional mentor and coach with abilities to identify, recruit, hire, build and retain top producing marketing, sales, business development and project teams. Tenacious at acquiring new business, securing client, partner and stakeholder loyalty and forging strong relationships for the long term.

Work History

Work History
Oct 2013 - Present

Support and QA Manager - Google Contract

Xerox

-Special Project Management Lead, working with the executives and the client POC's, providing project scope, data compilation, analysis and presentation across several business units and verticals.

-Mentor, Coach and Motivate agents to provide great customer service and solutions for the clients.

-Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.

-Establishes and implements performance and service standards.

-Develops and implements process and/or operational improvements to enhance efficiency and

effectiveness of operations.

-Ensures productivity meets or exceeds service and quality standards.

-Develops departmental budget and controls costs.

Apr 2012 - Aug 2013

Director of Business Development

Vinceria

- Start-Up Mentorship and Start-up Incubator.- Fostering partnerships with key ecosystem players.- Management and Incubation advice for early stage start-ups.- Project funding, sale and acquisition expertise.- Global event co-ordination.

Apr 2006 - Mar 2012

Director of Marketing, Sales & Business Development

Hastens Beds Canada

- Part of team that first brought the Hastens Bed products to market in Canada

- Retail and Commercial Hands-on and National environment

- Business planning, strategy, management and website development and design.

- Strategic Marketing – Web, Television, Digital Media, Print, Community and Partner based.

- Process development, advertising structure, web-based ad programs development.

- Commission structures, Compensation and Sales Plans

- Marketing plans, pricing structures, press releases, public relations, press kits, and sales kits.

- Contracts negotiation, documentation and project management.

- Marketing collateral design and copy development. Event Planning and organization.

Jan 2005 - Apr 2006

Graduate Student Teacher

SDGA - The Golf Academy of the South

- The golf academy provides education that prepares students for a career in the business of golf.

- Business law, financial management, day-to-day operations and golf course design.

- Tournament Director (225 player, two day 36 hole event), Organizing Committee, Rules Official

- Scoring Official - AJGA Championship tournament at Bay Hill Country Club

- Tournament Official - Champions Tour Q-School Qualifying event.

- Player Services for the Tavistock Cup at Isleworth Country Club.

- PGA Apprentice – P.A.T passed - USGA Handicap Index 3.9

Aug 2003 - Dec 2004

Director of Channel Sales -North America

BVRP Software USA, Inc.

- Responsible for the Waterford Technology division. Reported directly to the CEO.

- Managed sales organization & responsible for building channel sales team for North America.

- Development of the North American Channel, Strategic Marketing and pricing programs.

- Solutions selling, relationship building at CxO levels. Large scale deals.

- Strategic alliances with key customers and partners, including press releases.

- Presentations, negotiations of pricing and contracts. All aspects of the sales program.

- Closed Reseller agreements throughout North America. 50 to 60% travel.

Aug 2001 - Aug 2003

Director of Sales and Business Development

InDefense, Inc.

- This was a pre-IPO start-up environment. Reported directly to the CEO and Board of Directors.

- Commission structures, Compensation and Sales Plans

- Managed sales organization of 25+, responsible for building the sales and marketing team.

- Built inside sales and support teams for call center.

- Development of the North American OEM and Bundling sales channels.

- Solutions selling, relationship building at CxO levels. Large scale deals.

- Strategic alliances with key strategic customers and partners, including retail strategy.

- Closed Distributor and Reseller agreements in:

Columbia, Switzerland, Germany, China, Netherlands, USA, Canada and Mexico.

- Growth of sales revenue over 2000%. Over 50% travel.

Aug 2000 - Aug 2001

Territory Manager/Senior Account Executive

Ponte Communications

- A pre-IPO start-up environment. Reported directly to the CEO.

- Involved in all aspects of the complex sales cycle for accounts in the US West territory.

- Development of the West Coast sales territory and building out sales.

- Built strategic alliances with key customer/partners to further relationship between companies.

- Evangelism of new pre-release software products. Specifically within the financial vertical.

- Continuing lead prospecting within all accounts including the F500 and F1000, client

relationships, account management, quotes and pricing.

- Leverage technical resources to validate proposed solutions. Coordinate internal and external

resources for clients

Oct 1997 - Aug 2000

Account Executive / Territory Manager

Entrust Technologies

- Worked extensively within the healthcare vertical using the new HIPAA and HCFA regulations.

- Responsible for initial and continuing lead prospecting within all general market accounts, client

relationships, account management, quotes, RFI’s and RFP’s, pricing and contracts.

- Clients and Partners Included: 3COM, Palm Computing, TurboNet Communications, Robert

Mondavi Winery, Ernest and Julio Gallo, Kaiser, Baptist Medical, Healtheon and DMS Phyve.Nike, Chevron, Boeing, Compaq, Sonoma University, US Dept of Energy, California DMV, Walt Disney, Visa International, American Express, Healtheon, Experian & Transamerica.

- Qualified for the halfway club and Presidents Club. Overachieved and attained 128% of quota.

Sep 1990 - Oct 1997

Retail Manager and Government Sales Manager

Competition Computers / Microrama

Skills

Skills

Qualifications

- 15+ years of proven business development and sales experience in software, hardware, services & retail. - Ability to establish executive level relationships both internally & externally. (VP, SVP & CxO) - Knowledge of the complex sales cycle, consultative and enterprise solutions selling. - Regional and National marketing management experience with sales and engineering teams. - Management of headcount, expenses, budgets, P & L, forecasting and contract negotiations. - Development of marketing and sales plans, compensation plans and sales programs. - Start-up Company experience. Built and managed inside sales, call center and support teams. - Skilled relationship builder with strong negotiation skills and closing ability. - Excellent communication and presentation skills, both written and oral. - Web-based Marketing, Digital Media Marketing, B2B and B2C Events Marketing. - Brand Marketing, Public Relations, Collaborative and Partnership Marketing. - Strategic Marketing, Strategic Alliances and Partnership Agreements. - Meets or exceeds established goals and quotas. Consistent overachiever. - Development of sales plans, compensation plans and sales programs. - Well versed in most standard software packages for: CRM, presentations, sales forecasting.

Education

Education

Associate Degree

Golf Academy of the South

Associate Degree

Algonquin College

Bachelors Degree, Business

Carleton University