Summary

I graduated in May 2005 with a Bachelor’s Degree in Mass Communications with an emphasis in broadcasting. I also have a minor in History. My interest in broadcasting started in the summer of 2001. during a television production class. I enjoyed the class so much that I wanted to major in Mass Communication. I also enjoy history in every aspect, and working on computers is another activity I love to participate in. I earned my certification as a Computer Forensic Examiner from Penn Foster Career School.  I currently work in customer service. I enjoy helping others.

Work History

Work History
Nov 2012 - Present

Contact Representative

Internal Revenue Service
  • Communicated effectively to taxpayers about tax returns via telephone
  • Worked amended tax return and taxpayer inquires cases to update systems with taxpayers request
  • Provided taxpayers with written correspondence as requested
  • Used IRS computer systems to research and take the correct course of action on taxpayers accounts
  • Developed newsletter for department to help solve problems when assisting taxpayers
  • Member of ERT (Emergency Response Team)
Nov 2005 - Present

Sales Associate

Macy’s
  • Create a professional selling environment by coaching Associates on selling behaviors and skills, product knowledge, policies and procedures and merchandise presentation standards.
  • Train and counsel Associates on the quality and composition of their selection (multiple pair presentation) and their comfort level in presenting products to the customer
  • Set the example for great customer service - personally demonstrate priority of customer approach and selling over all other tasks.
  • Resolve all customer issues on the phone and in person.
  • Support the Group Sales Manager in the day-to-day managing of the business
Sep 2012 - Nov 2012

Customer Service Representative

1&1 Internet Inc
  • Telephoned many customers on a daily basis to see if they had any problems with their website or hosting package
  • Encouraged current and new customers to try out new software program
  • Communicated with the United Kingdom as well as United States customers on several products we had to offer.
  • Participated in group meetings to see how we can become more successful in up-selling a customer to a better product
Sep 2009 - Nov 2009

Lister/Quality Control Clerk/Mail Clerk

United States Census Bureau
  • Conducted interviews with general public about their place of residence
  • Set up appointments to talk with business owners
  • Recorded information for the purpose of updating the original information the government had already obtained
  • Worked independently on several cases to cover the Philadelphia area
  • Reviewed various cases to ensure the work was done properly
  • Packaged confidential material to be delivered to main office 
Jun 2007 - Aug 2007

Tutor/Counselor

Gwynedd-Mercy College Upward Bound Program
  • Responsible for the welfare of 30 students while they lived on campus during the summer program
  • Provided academic advice and support for high school students potentially moving on to college within the next few years
  • Coordinated several onsite and offsite events for the students to enjoy for recreation
  • Scheduled group and one on one meeting’s with the students to mentor them and provide assistance in anyway needed.
  • Conducted tutoring sessions for program participants during study sessions
  • Attended staff meetings and evaluated the students performance via daily and writing weekly reports
Jun 2005 - Oct 2005

Computer Assistant

Internal Revenue Service
  • Responsible for asset management of all computer equipment in the Philadelphia Office.
  • Worked tickets and assisted with desktop and technical support for several employees.
  • Installed software programs for new computers (User’s systems) and reinstalled programs after all troubleshooting steps had been exhausted.
  • Coordinated the packaging and unwrapping of the computer assets in Philadelphia Office
  • Responsible for delivering computer hardware and software to other offices in the Philadelphia area.
  • Assigned numerous computer equipment to the desktop technicians
  • Learned the IRS organizational structure and functions during the internship
Sep 2001 - May 2005

Multimedia Resource Assistant

http://www.mansfield.edu
  • Responsible for preparation of media equipment for use by the faculty and students.
  • Assisted in the lamination of papers and posters for the faculty and students for use during presentations.
  • Prepared scanner with printer and Adobe Photoshop to help faculty and students scan pictures and print them for use in a classroom setting
  • Used the Multimedia Resource Center’s equipment (Express DV) to edit all videos.
  • Provided advanced level support to students when completing editing projects.

Education

Education

Skills

Skills

Editing

Used both Linear and Nonlinear Editing for Videos Operated Express DV and ArcSoft ShowBiz DV for nonlinear editing and managed Video Toaster 4000 for linear editing Created videos using Windows Live Movie Maker and Adobe Premiere Elements 10  

Production

Served as floor director and designed storyboards Directed a variety of shows including the Hot Spot Show and the Television News Show Filmed live shows for college faculty and staff

Television Videography

Television camera operation Served as tape and cg operator Operated the switchboard and soundboard Used teleprompter for shows

Writing

Published article for campus newspaper (Flashlight) Wrote scripts for numerous Television Assignments and for recreation Completed several research writing assignments

Computer

Microsoft Office (Excel, PowerPoint, Word, Outlook) and Internet Used ProDiscover Basic, FTK Imager, and Forensic Toolkit on several projects for school to recover data on laptop Operated iStegano to encrypt data in an image and decrypt data from an image

Certifications

Certifications
May 2009 - May 2010

Computer Forensic Examiner

Penn Foster Career School