Keith Walker

Summary

OBJECTIVE

To expand my employment experience base, while improving my interpersonal, training, communication, and management skills.

SKILLS

Automotive business management, selling service, design and implement various marketing strategies, manage payroll, accounts receivable, and accounts payable.Employee relations; including work assignments, training, hiring, and discipline.

Service consulting and repair estimating.

Customer relations; with specific emphasis on communicating and educating the general public in basic electronic theory, and educating professional technicians in specialized diagnostic procedures, electronic repair, and theory.

Set up and implementation of shop management and technical information (ALLDATA) computer based information retrieval system.

Extensively familiar with ALLDATA and Mitchell Online based technical information retrieval systems, as well as NAPA Tracks and Motor Trax shop management systems.

Member technician of iATN (International Automotive Technicians Network)online technical information and repair website. 

Work History

Work History
Aug 2004 - Mar 2009

Service Consultant (Management)

WCAS Inc.

RESPONSIBILITIES:Customer relations, service writing, repair estimating, fleet management service estimating, parts sourcing and purchasing, finalizingall repair orders, technician time tracking.  Supervise and assist Technicians, welders, and support staff.Manage business during owner’s absence and vacations.

Aug 2000 - Mar 2004

General Manager

Bear Automotive & RV Service Inc.

RESPONSIBILITIES:Customer relations, service writing, repair estimating. Business management, selling service, design and implement various marketing strategies, manage payroll, accounts receivable, and accounts payable.Employee relations (including assignments, training, hiring, and discipline).Administer Workhorse Custom Chassis (motorhome/stepvan) warranty scheduling, authorization, and online billing.

Education

Education
1985 - 1986

American Diesel & Automotive College

American Diesel and Automotive College Ltd.,.

Denver, Colorado

Clock hours of training: 1414

Diploma’s awarded -Diesel Serviceman Program

Caterpillar Diesel Engines

Mobile Fluid Power (Hydraulics)

1973 - 1975

Glendale Community College

EDUCATION

American Diesel and Automotive College Ltd.,.

Denver, Colorado

Clock hours of training: 1414

Diploma’s awarded -Diesel Serviceman Program

Caterpillar Diesel Engines

Mobile Fluid Power (Hydraulics)

Glendale Community College

Glendale, California

Courses; General education

Certifications

Certifications

Automobile Service Consultant

ASE

Automotive technician

ASE

Master Heavy Duty Truck Technician

ASE