Jan 2015 - May 2015
www.examworks.co.uk - A provider of assessment solutions for the NHS and clinical solutions for private organisations
Responsible for developing the organisations commercial presence in the health and wider public sector and developing the operational and sales pipeline. Acting as an ambassador to enable clients to develop and enhance their business models, developing and implementing smarter operating systems to reduce costs and maximise profits. Delivering hands on approach to driving critical and strategic business changes through structured planning.
Full P&L and strategic leadership of new Healthcare Division in the UK(£ 30m revenue); Implemented operational and strategic changes which turned NHS contract business from loss making to profit making in three months now forecast exceed 2015 Revenue and EBIT targets;
Implemented new business development processes improving bid management and strategic account management, successfully developing relationships with two CSUs resulting in agreements to be strategic partners under the NHS LPF;
Reviewed and improved service(including contact centre operations) and customer take-on processes reducing time to implement new customers in to the CHC Assessment service by 50%.
Developed detailed transition plans(including TUPE) for new service implementations NHS clients Implemented new internal governance and controls and secured IG Toolkit V12 level 3 compliance