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Work experience

Mar 2013Nov 2014

Customer Service/Sales

La Z Boy Furniture Gallery
  • Greeted customer with a friendly and welcoming approach
  • Asked appropriate questions to find out what the customers needs and wants were
  • Educated the customer on product knowledge as well as having gathered feedback to close the sale
20102013

Customer Service/Sales

Home Depot
  • Directly worked with contractors in assisting them with the right product for the job
  • Answered phones and helped customers with product questions to better help them get the right product
  • Assisted customers with in the store with gathering merchandise and loading merchandise
20082010

Phone Banker/Customer Service

Wells Fargo
  • Managed low to high revenue personal accounts, improved customer service through development of new policies and team structure

  • Provided accurate information on personal accounts, lines of credit, Cd’s and loans.

  • Achieved a Gold bonus for being able to focus on quality customer service as well as meeting sales goals.

Education

20062006

Instrument

Westwind School of Aeronautics

Aviation

20052005

Pilot License

Pan Am Intl Flight Academy

Aviation

19961998

Associates

Glendale Community College

Prerequisites

19921996

Diploma

Deer Valley High School

N/A

Portfolio

   I have developed effective management and customer service skills with over ten years experience in customer service, collections, sales and team leadership. I am computer literate and well versed in Microsoft office as well as Internet Explorer. I am 10 key proficient,have extremely high work ethic and work well with minimal supervision in either solitary or team environments.