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Work experience

Apr 2011Present

Management Analyst II

Commonwealth of PA, Dept. of Public Welfare
  • Worked with various members of program office management and executive staff to support ongoing operations, both under direction of supervisors and independently.
  • Provided management with cost saving options for wireless and land-line telecommunications, with potential savings of over $300,000 per year. 
  • Improved reporting procedures and data collection methodologies utilizing input from stake holders.
Aug 2006Jan 2009

Warehouse Manager

D & D Distribution Services
  • Implemented technology solutions in conjunction with IT staff, increased efficiency & customer satisfaction with a document scanning & e-mail solution.
  • Conducted meetings with warehouse staff to determine best practices and maximize efficiency for new accounts.
May 2000May 2002

Project Manager, Project Coordinator, Foreman, Lead Technician

Network Technologies Group, Inc.
  • Worked with a team of Comcast, University of Maryland, & Network Technologies Group management to complete $3.5 million UMCP CATV project on time despite delays.
  • Promoted and managed up to 30 reports during the UMCP CATV project, later managing up to 50 reports including office staff and contractors.
  • Participated in a management review of business processes and work metrics, assisting in the establishment of both.
Oct 1995May 2000

Sales, Customer Service, Warehouse Associate

  • Introduced procedure to expedite the return of customer accessories for serviced items during a professional development program resulting in 50% improved return time, with other stores in the district adopting the procedure. 
  • Recognized for two perfect customer service scores as part of a sales/installation team.


Jan 2004Aug 2005


Key Competencies Gained Through Experience and MBA Program

  • Process Improvement
  • Multiple Leadership Styles
  • Organizational Change
  • Managerial & Interpersonal Communication
  • Financial & Managerial Accounting
  • Information Technology Management
  • Human Resources Practices
  • Organizational & Personal Ethics
  • Team Development & Leadership
  • Project Management
  • Strategic Leadership
  • Marketing Practices
  • Operations Practices
  • Quantitative Analysis
  • Service Management

Computer Experience

Holds an Intermediate to Advanced knowledge in the following:

  • Windows XP/Vista/7
  • Linux / Ubuntu
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Access
  • Project
  • Visio
  • Windows Server 2003/2008
  • SQL
  • VBA Programming
  • HTML Programming


  • Team player that can work alone without supervision.
  • Holds self to high standards for ethics and quality of work.
  • Thoughtful in work and communications.
  • Courteous to others.
  • Unafraid to be blunt and speak up when the situation needs it, yet can remain diplomatic.
  • Unafraid to make difficult decisions and be held accountable for them.
  • Can objectively examine all sides of a problem to determine the best course of action.
  • Creative problem solver.
  • Maintains composure under pressure.
  • Task and goal oriented.
  • Follows orders when directed.
  • Leads based on the situation and people involved.
  • Provides excellent customer service.
  • Excellent phone etiquette.
  • Builds rapport with customers and clients.
  • Easily interacts with any level of an organization.