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Summary

Constantly striving to learn more in the tech industry.

Work experience

Sometime 2016Present

IT Consultant

DNLT/PMC-Direct/InteroSV
  • Consists of ~50 End Users and three offices in total
  • Deployed IT Infrastructure (LAN/VOIP/Security) for DNLT office (physical and logical)
  • Resolved infrastructure and end user issues
  • Various Desktop Support functions
  • Managed IT Infrastructure (Consisted of PfSense Routers/Firewalls, Ubiquiti WLAN Controller+ APs, Yealink/Cisco Phones,  Cisco SG220 Switches, Windows Servers, Linux Based FreePBX/Asterisk Servers, FlowRoute SIP, Google Apps Domain,  MetroFax eFax, AOMEI Backup, GoDaddy Domain Hosting, EZLoanDocs Website CMS)
  • Create and Manage documentation via Knowledge Base using Zoho Wiki 
  • Facillitate the move from an old analog PRI PBX (Nortel Meridian Call Pilot) to SIP VOIP system (FreePBX/Asterisk - FlowRoute)
Feb 2016May 2016

Jr. Systems Administrator

Capcom, Mountain View (Remote Office), CA
  • Provide escalation points where necessary to development team
  • Research and provide insights on optimizing the pre-existing server infrastructures
  • Troubleshoot end user communicated issues and work with team to come to resolutions
  • Analyze infrastructure performance, utilizing a baseline to recognize issues before they are apparent from an end user perspective (Zabbix)
  • Create health condition scripts for Zabbix
Jan 2014Feb 2016

IT Systems Engineer

Intero SV, San Jose, CA
  • Consulted and provided insights with Owner and Operations Manager on how to optimize pre-existing network as well as how to build out the network moving forward
  • Troubleshoot and provide resolutions to end user issues
  • Manage AD and Google Apps
  • Upgrade the pre-existing infrastructure
  • Implement infrastructure for new offices
  • Deployed windows servers in said infrastructures
  • Deploy roles on Windows server (DHCP/DNS/Hyper-V/WDS)
  • Utilized Powershell AD module to script tools for the bulk management of AD users
  • Deploy site-to-site VPN using OpenVPN to obtain connection between offices as well as Chrome RDP one-to-one to connect to servers that only require single user interface
  • Implement VOIP infrastructure (SIP/FreePBX-Asterisk)
  • Consolidated AD and Google Apps OU structure for easier Access Control/GPO/User Management
  • Performed Data Recovery via Google Apps
  • Deploy TeamViewer for remote management
  • Imaged and deployed workstations utilizing WDS
  • Deploy Print Servers for central management
Jan 2014Feb 2016

IT Specialist

CCT Technologies, San Jose, CA
  • Communicate issues with the tech team to produce solutions. Work efficiently with tech team to provide excellent service to end users
  • Educate end users on the usage of devices
  • Communicate effectively to end users on the status of service tickets
  • Manage OUs of Active Directory in order to maintain a clean and easily manageable database
  • Provide technical support for end users of Morgan Hill Unified school District and troubleshoot infrastructure issues
  • Provided escalation points where necessary
  • Support a network consisting of PCs(Win7-8.1)/MACs/Ubuntu/Chromebooks/Tablets/Smartphones/VMware VDI/Thin and Zero Clients (HP and Lenovo)
  • Manage Active Directory and Google Apps/Networking(Cisco)/VOIP(Cisco UCM)/Informacast
  • Documented troubleshooting method as well as resolutions regarding end user tickets
  • Reconfigure VLAN/Trunking on Cisco 3850 switches to resolve issues with Cisco Aironet 1700 APs not being passed the necessary VLAN traffic for different SSIDs
  • Reconfigured 4500x/3850 ACLs to allow SSH traffic from the correct subnets
  • Utilize GPOs to efficiently deploy Applications/Printers/PC settings
  • Troubleshoot PC issues using tools from Sysinternals Suite (Registry Analysis, crash dumps) when needed
  • Troubleshoot networking issues on the client side TCP stack up to the networking devices (Switches -> Routers)
  • Troubleshoot SMART/Sharp/Promethean "Touchscreens"
  • Configure SMTP/IMAP Settings on e-mail clients (Thunderbird, Outlook)
  • Reconfigure Cisco 3850 switch stacks (Active/Standby)
  • Resolved Cisco IOS Versioning mismatch issues that were causing a no start condition at the run config level
  • Implemented graceful shutdown monitor servers (PCNS) using SUSE Linux for Enterprise (SLE) for production VMware Networks (VDIs)
  • Create and Manage users on AD/Google Apps/Cisco UCM(VOIP Phones)
  • Troubleshoot IP speakers and clocks via Informacast
  • Troubleshoot wireless AP issues with WLAN controller (Cisco 5508) VLAN mappings
  • Carried out the deployment of devices suitably configured for end users
  • Deploy Remote App Servers
  • Pushed out applications to Google Devices through Google Apps Admin, and utilized JSON in order to pre-configure them
  • Utilized RSAT (Remote Server Administration Tools) to manage DCs and Stand alone servers
  • Pushed out applications to managed Android Devices via Google Play
  • Create and close tickets assigned on the ticketing system (OS Ticket)
  • Configure and manage settings on HP Thin Clients using HP Device Manager
  • Troubleshoot Cisco VOIP Phones/Cisco UCM
  • Set up direct calls to Cisco Unity Connection Auto Attendant to allow end users who have access to change the Greetings (Self Service)
  • Manage Lightspeed Web Filter to ensure proper IP channels/Endpoints were established and not being blocked for the wrong users
  • Utilized Bulk User operations for AD/Google Apps
  • Installed/configured/managed Daystar Media Sign
  • Crimped/terminated CAT5/5e cables for usage in MDF/IDFs
  • Punched down CAT5e twisted pairs on RJ45 keystones for usage in MDF/IDFs

Home Lab

  • Wrote scripts(BAT/VBS/Powershell) to automate various Windows functions (Workstation Inventory, Turn workstation into wireless AP, etc.)
  • Various side programming and development projects (mods, TCP/UDP socket connector, internal website with MongoDB interaction) 
  • Utilized Google Apps Directory API to automate the deletion of users inactive
  • Host various servers (Mumble, Media, Games, OpenVPN)
  • Maintain Lab MySQL/MariaDB/MongoDB server
  • Manage/maintain home lab VDI (Hyper-V/V Sphere-ESXI)
  • Utilized Storage Spaces and Tiers (SSD Tier for Writeback cache/hot tier, HDD tier for storage/cool tier) for home NAS
  • Utilized WSUS to manage Windows Updates of lab environment
  • Maintain Lab Domain/DHCP/DNS/Network
  • Utilize Spiceworks/Zabbix and Nessus to inventory and monitor health, network connectivity and security vulnerabilites of workstations (SMTP Notifications)
  • Configured round-robin DNS load balancing on DC
  • Configured NIC Teaming/Bonding(LBFO) on DC
  • Configured RRAS for VPN usage using SSTP (SSL-Self Signed Cert)
  • Configured and utilize DFS Network Shares and GPO to automatically push them out as network drives
  • A few basic Packet Tracer and GNS3 Labs
  • Configured Avast for business
  • Manage Virtual CentOS lab used for RHCSA studies
  • Wrote Discord Bot (Kuma) with C# Wrapper over Discord API to facillitate one way communication from Teamspeak servers to Discord server

Education

Jan 2013Dec 2013

Computer Information Systems

San Jose City College

Completed some coursework in Programming/Networking

Additional Skills

Web Development

Basic XAMPP stack, MERN stack

Programming

Basic Java/VB.net/C#/Javascript

Scripting

Basic Bash/Python/VBS/Powershell scripting

Certifications

Nov 2013May 2018

CompTIA A+

Pearson Vue

General Foundation for tech. knowledge.

Jan 2014May 2018

CompTIA Network+

Pearson Vue

Foundation for networking knowledge.

May 2015May 2018

CompTIA Security+

Pearson Vue

Foundation for Infosec knowledge.

Jan 2015Jan 2018

Cisco CCNA R&S

Pearson Vue

Foundation for configuring Cisco routers and switches.

Nov 2014Present

Google Apps Certified Administrator

Google

Foundation for managing Google Apps for Work