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Accomplished, results focused project manager offering over 19 years of experience in the Information Technology field, with the last 6 years in project management. Offer outstanding talents in scope development, management planning, direct and manage project execution, change control and monitoring, closing and documentation, budget and resource management in cross functional and direct reports, customer and client relationships, conducting effective status meetings and customer reviews throughout the lifecycle of the project. Presently pursuing my PMP certification.

Work experience

Feb 2007Apr 2009

Deployment / Project Manager


Initially brought on board to manage web based application development and deployments for their voice based XML application. After signing larger customers to service, I was asked to manage, define and source data and voice T-1 lines for new call centers based on the clients IVRs in addition to the web based development project management.

·Manage and drive multiple short and long term web based and telephony connectivity projects to completion on time and under budget. This includes project initiation, design, scope definitions, infrastructure requirements, deployments, and support through completion.

·Manage and coordinate contact between the client, our organization, and voice hosting facilities for effective discussions on moving the project to completion.

·Manage relationship between our company and voice hosting facilities with a weekly scheduled meeting to discuss on-going issues, resolutions, and future plans.

·Reviewed existing connections to clients finding multiple unused circuits saving the company over $10,000 per month in hosting charges.

·Created and developed standardized forms to obtain information from the clients and allow for a centralized repository for all client information.

·Work with all levels of client management to review existing applications, and partake in future planning and cost saving measures.

Apr 2003Feb 2007

Project Manager Global Private Client

Consultant at Merrill Lynch

·      Manage multiple projects from start to finish.  Creation of project plans using Microsoft Project and following the processes defined by the Project Management Institute, budgeting, managing of resources, sourcing consultants and hardware, application QA testing.

·Responsible for keeping the project on tight schedules and within tight budgets.

·Project budgets range from $5,000 to $1.3 Million.

·Manage projects with support teams of 2 to 30 people for both US and global deployments.

·Weekly meeting scheduled to discuss with client and team, risks, milestones, scope change and slippage, schedule changes, issues and actions, resource needs and shortages, and present spend to this point.

·Worked with purchasing and engineers to provide costing of project hardware and services for Budget and Scope of work, as well as working to define the Detailed Design and handover documentation. From review to project handover.

·Direct interfacing on a daily or weekly basis with Business Unit Managers, Technical Leaders, Director level managers, engineers and implementers to discuss project status, escalations, metrics, and discussions of risk and mitigation.

·Scheduling of resources to make sure that all milestones are met to make our project stop date.

·Easy to get along with and always willing to listen to options and opinions.

·Skilled in Change Management processes, including follow up and creating of requests.

·Scheduling of project related meetings and conferences.

·Extensive use of Microsoft Project and Microsoft Visio, Windows Office, AD, Group Policies, AD management, AD configuration, support and installation of IBM as well as other manufacturers hardware (Compaq and Dell).

·Projects managed include:

o      Windows XP desktop migrations. Approximately 2000+ users. On both existing and new desktops and laptops. This included, Image creation definitions by business unit, deployment, software packaging to be delivered by either Tivoli, or through Active  Directory depending on what group managed the users.

oCost saving measures in all large scale branches by updating routers, ios versions,  and network connections to 108 branch offices nation wide.

oManage web development projects for Global Private Client internal websites to support internal and external accounts.

oManagement of moving all market data T-1 circuits from the old to the new datacenters.

oIntrusion detection system deployment for all of Merrill Lynch internal connections to monitor DOS attacks, and connectivity issues.

oInstallation of domestic and international lines to provide connectivity to Costa Rica call center in a short time frame. Included sourcing WAN connectivity and hardware to Costa Rica.

oIP Segmentation upgrades.

oNetwork latency testing for new applications.

oVoice over IP installations.

oQuality of Service configurations on routers with existing circuits.

oIOS upgrades company wide.

oInfrastructure upgrades including replacement of hardware.

oDirect interfacing with MCI, Cisco, Thomson Financial, and Avaya.

Oct 1999Mar 2004

Senior IT Professional

Credit Suisse Asset Management

·IT Manager responsible for overseeing technical resources for client and infrastructure support.

·Consistent team player, mediator, and motivator.

·Direct contact with the Managing Director of IT, VP of IT, Regional management, and business units / clients.

·Project Manager of Windows NT Servers upgrades I worked with a team to structure, plan and implement moves for a 3-company acquisition and then a Single company acquisition the following year Approx 1250 users.

·Project Manager for Windows 2000 Planning and Implementation my team and I created plans and structures for implementation in CSAM Americas Region Rollout which consisted of 1500 US users, and 140+ local servers.

·Complete life cycle planning for new applications, and upgrades to older applications. Including Disaster Recovery and Maintenance Documentation.

·Training of help desk, infrastructure and clients including creation of training materials and courses

·Created plans for deployment of software to the desktop consisting of Office 2003, Anti-virus applications, operating system service packs, and others.

·Created and maintained a helpdesk based database of issues and resolutions from previous service calls so previous issues that may occur again can find the troubleshooting and resolution to the issue.

·My team was responsible for all configurations of file server shares, printer configurations, security updates, and software updates.

·My team was responsible for new desktop rollouts and software pushed to new and existing workstations.

·Skilled in Security policies propagated by Microsoft Group Policies for lockdown of user base workstations.

·Disaster Recovery Planning documentation, and Implementation including Hot-site plans, implementation including DNS aliasing, DFS shares, server replication, SQL replication, and Exchange Server processes in case of declared disaster.

·Responsible for Disaster Recovery Site design and building of backup servers for hot cutovers in the case of disaster or catastrophic server failure.

·My team was responsible for Management of Active Directory, including new user creation, group policies, group designs, maintenance and changes to the login and logout scripts.

·Support of Business units in application and server testing. Complete all steps of NT server and workstation projects including procurement, assembly, installation of hardware, and installing the appropriate software to meet the requirements of the client.

·Work with business group managers to understand their needs and suggest changes to bring top performance to the group.

·Worked on cost cutting options with business group managers, while maintaining quality.

·Responsible for DFS configurations for both disaster recovery, and high availability services.

·Skilled in Security policies propagated by Microsoft Group Policies for lockdown of user base workstations. Security Mandated procedures.

·Install, maintain, and manage Compaq SAN equipment attached to Microsoft Cluster Servers on Windows NT and Windows 2000, as well as our Exchange Servers.

·Implemented Disk Quota Systems for Windows 2000 for Home Drives.

·Reporting volume usage and possible related issues, with resolution suggestions to upper management.

·Provide information for yearly budgeting, and plan for future growth using system monitoring tools, and trending by user usage.

·Responsible for handling the Security Mandated upgrades to servers including changes to policies as mandated by SEC and Credit Suisse First Boston.

·SNMP Monitoring using HP Openview and Compaq Insight Manager to generate login/logout failure reports to the Information Security Officer, as well as monitoring all hardware and software for potential issues.

·Maintain portions of our Cisco switches, DNS servers, and DHCP servers.

·Maintain Cybex KVM equipment as well as DS1800 KVM over IP product.

·Responsible for daily backup of required NT/Windows 2000 servers including database servers and Exchange.

·Implemented a special Exchange backup design to help with Disaster Recovery processes.

·Use of Redhat Linux 9 for various Management Tools to monitor traffic on the LAN.

·Daily maintenance of our 13 Exchange servers, including software and hardware upgrades. Includes day-to-day processes.


Sep 2003May 2004

I began my studies at Credit Suisse, but have not finished them as yet.I hope to have the opportunity to do so soon.



DeVry Technical Institute

Obtained my Bachelors Degree in Electronics Engineering Technologies. This gave me the insight to move forward in the computer field.


Victor Goltsman

Victor was my boss during my tenure at SpeechCycle.

Mehul Pipalia

Mehul is instrumental in making sure that the Operations of the applications are functioning as necessary. We worked hand in hand to make sure that everything was managed correctly.


Microsoft Project
In my last 7 years, I have used Microsoft Project for all my resource management tracking.