·IT Manager responsible for overseeing technical resources for client and infrastructure support.
·Consistent team player, mediator, and motivator.
·Direct contact with the Managing Director of IT, VP of IT, Regional management, and business units / clients.
·Project Manager of Windows NT Servers upgrades I worked with a team to structure, plan and implement moves for a 3-company acquisition and then a Single company acquisition the following year Approx 1250 users.
·Project Manager for Windows 2000 Planning and Implementation my team and I created plans and structures for implementation in CSAM Americas Region Rollout which consisted of 1500 US users, and 140+ local servers.
·Complete life cycle planning for new applications, and upgrades to older applications. Including Disaster Recovery and Maintenance Documentation.
·Training of help desk, infrastructure and clients including creation of training materials and courses
·Created plans for deployment of software to the desktop consisting of Office 2003, Anti-virus applications, operating system service packs, and others.
·Created and maintained a helpdesk based database of issues and resolutions from previous service calls so previous issues that may occur again can find the troubleshooting and resolution to the issue.
·My team was responsible for all configurations of file server shares, printer configurations, security updates, and software updates.
·My team was responsible for new desktop rollouts and software pushed to new and existing workstations.
·Skilled in Security policies propagated by Microsoft Group Policies for lockdown of user base workstations.
·Disaster Recovery Planning documentation, and Implementation including Hot-site plans, implementation including DNS aliasing, DFS shares, server replication, SQL replication, and Exchange Server processes in case of declared disaster.
·Responsible for Disaster Recovery Site design and building of backup servers for hot cutovers in the case of disaster or catastrophic server failure.
·My team was responsible for Management of Active Directory, including new user creation, group policies, group designs, maintenance and changes to the login and logout scripts.
·Support of Business units in application and server testing. Complete all steps of NT server and workstation projects including procurement, assembly, installation of hardware, and installing the appropriate software to meet the requirements of the client.
·Work with business group managers to understand their needs and suggest changes to bring top performance to the group.
·Worked on cost cutting options with business group managers, while maintaining quality.
·Responsible for DFS configurations for both disaster recovery, and high availability services.
·Skilled in Security policies propagated by Microsoft Group Policies for lockdown of user base workstations. Security Mandated procedures.
·Install, maintain, and manage Compaq SAN equipment attached to Microsoft Cluster Servers on Windows NT and Windows 2000, as well as our Exchange Servers.
·Implemented Disk Quota Systems for Windows 2000 for Home Drives.
·Reporting volume usage and possible related issues, with resolution suggestions to upper management.
·Provide information for yearly budgeting, and plan for future growth using system monitoring tools, and trending by user usage.
·Responsible for handling the Security Mandated upgrades to servers including changes to policies as mandated by SEC and Credit Suisse First Boston.
·SNMP Monitoring using HP Openview and Compaq Insight Manager to generate login/logout failure reports to the Information Security Officer, as well as monitoring all hardware and software for potential issues.
·Maintain portions of our Cisco switches, DNS servers, and DHCP servers.
·Maintain Cybex KVM equipment as well as DS1800 KVM over IP product.
·Responsible for daily backup of required NT/Windows 2000 servers including database servers and Exchange.
·Implemented a special Exchange backup design to help with Disaster Recovery processes.
·Use of Redhat Linux 9 for various Management Tools to monitor traffic on the LAN.
·Daily maintenance of our 13 Exchange servers, including software and hardware upgrades. Includes day-to-day processes.