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Summary

Professional Experience<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

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Hotel Nevada & Gambling Hall:  Multi Property Slot System Administrator, Office Assistant(11/07-2/2012)<o:p></o:p>

Casino auditor responsible for all aspects of preparing and maintaining required documentation in compliance with strict Nevada Gaming Control Standards. Monitor all casino computer systems to ensure slot floor is operating and connected. Office assistant focused duties included accounts payable and receivable, hotel direct billing accounts, casino cash reconcilement, customer service. Operation of many computer programs such as:  Quickbooks, Excel, Outlook, Microsoft Word and others. Function as department supervisor for casino, café, bar, hotel. <o:p></o:p>

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Jailhouse Hotel and Casino:  Casino Slot System Administrator  (1/05-6/07)<o:p></o:p>

Using the “Forcise” software system; maintain, monitor, analyze, and generate all required reports in support of the in house “Konami” casino system. Monitor casino systems to ensure proper machine functions and manage slot floor profitability. Maintain all casino audit reports in compliance with Nevada Gaming Control regulations.Prepare and analyze casino slot drop audit reports following strict procedures, follow up and correction of all irregularities from slot system network and drop team staff. Assistant to general manager all departments.<o:p></o:p>

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LaQuinta Inns & Suites Las Vegas:Director of Sales(8/2004-12/2004)<o:p></o:p>

Generate hotel revenue by managing sales functions for the two corporate LaQuinta properties in Las Vegas.Coordinate all local activities in support of brand promotions and marketing campaigns. Conduct sales activities to generate revenue from new and existing accounts. Prepare all documentation needed to support two sales offices; client files, trace files, account history.Attend and host local networking events to promote hotels and actively seek new clients.<o:p></o:p>

Embassy Suites Convention Center Hotel:Convention Services Manager(01/2004 - 07/2004) Manage all aspects of banquet and meeting business. Supervise catering and banquet staffs to ensure all goods and services are delivered as contracted to exceed the client's expectations and produce most revenue for hotel. Generate and maintain great working relationships with all clients and prospective clients as well as staff from all other hotel departments. Act as on-site contact for all guests hosting banquets or meetings. <o:p></o:p>

Las Vegas National Golf Club:Director of Catering (2/2003 - 12/2003) Manage and direct the overall operations of all banquet sales. Solicit and negotiate all events. Schedule, supervise, and inspire banquet and kitchen staff. Prepare all sales, marketing and customer database reports using the latest versions of Excel, Word, Outlook. Offer suggestions for planning and execution of all catered events; weddings, social parties, golf tournaments, corporate meetings, fundraising events. Use knowledge and skills in all areas of Food and Beverage preparation and presentation, along with outstanding customer service skills to ensure all events are successful. Interstate Hotels and Resorts:St. Tropez and Crowne Plaza All Suite’s Resort(10/01-02/03) Sales and Catering Manager Responsible for efficiently and effectively increasing banquet food and beverage profitability, and hotel group booking room revenue. <o:p></o:p>

Regional Corporate Sales Manager Solely responsible for all corporate business at two properties. Managed support staff at two properties to ensure clients were provided with the highest quality goods and services. On Site Sales and Catering Manager Independently managed all sales and catering operations while part of regional sales team. Sales and Catering Coordinator Responsible for all details of sales and catering accounts. Supervised catering and event staff to ensure the guest's needs were always exceeded. Crowne Plaza Hotel:Assistant Food and Beverage Director (01/97 - 10/01) Assisted the Director to ensure guest satisfaction at all F&B outlets by maintaining the highest possible standards and service while maximizing F&B profitability through cost and labor control.  Recruit, hire, train and motivate staff to deliver exceptional customer service. USAF; Mountain Home, Idaho:Morale Welfare and Recreation (05/88 - 12/96) Several positions to include: NCO Club Bar Manager, Fine Arts Recreation Aide, specializing in custom picture framing and ceramics<o:p></o:p>

Base Bingo Program Manager and Caller USAF; Mountain Home, Idaho:  Medical Services Specialist (01/84 - 05/88) Enlisted Sergeant in USAF. Medical skills performed included assisting with every type of patient exam and procedure in the hospital. Specialty in "Emergency Room Patient Management”. Duties also included administrative tasks and military obligations.<o:p></o:p>

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Work experience

Aug 2007Present

Multi-Property Slot System Office Administrator

Hotel Nevada & Gambling Hall

Education

Jan 2004Feb 2004

Certificate of Completion

Delphi Software Management Technology