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Work experience

Professional Services Executive

Key Attributes
Nationally recognized thought leader in CRM, CEM, and S-CRM (consultant)

Business Development

Culturally astute C-Level expertise

Change agent (consultant)

Client advocate 

Business strategist 

Willing to take financial risk

Respected, principled leader   

Nationally recognized speaker and author

Aug 1996Present

CEO, Founder

Pale Rhino (Private Consulting Partnership)

International management consultancy focused on a range of industries including healthcare, telecommunications, and manufacturing.  Services include PMO, change management, re-engineering, CRM, ERP, billing, and planning.  Expertise includes.

  • CRM/CEM, and S-CRM
  • EMR/CPOE, acute and ambulatory
  • HIE strategy, planning and Meaningful Use initiatives
  • Patient Experience Management
  • Project management, business transformation, people management
Feb 1995Aug 1996

Consulting Principal & Practice Leader

IBM Global Services

Recruited to develop worldwide cable television consulting practice; key in 170% revenue growth for products and services. • Sold/managed CRM/best practices engagements to clients including TCI, Time Warner, DirecTV, Rogers and CSG Systems. • Defined CRM and billing requirements for major cable operator's entry into telecommunications market. • Added $1+ million new revenue and strengthened partner relationship by winning subscriber management and billing project for Top 5 multinational Multiple System Operator (MSO).

Feb 1992Aug 1996

National Consulting Director

KPMG (BearingPoint)
• Recruited by board member to build and manage global cable television practice. • Built practice to 30 professionals, added 12+ clients worldwide and increased revenue from$3K to $4+ million. • Developed growth initiatives and channel strategies for the country's 2nd largest CRM and billing vendor. • Designed/delivered projects for a Top 5 MSO, the largest MSO in Argentina and the #1 MSO in Canada.
Jan 1990Jan 1992

Director Business Development

Telecommunications Inc.

Spearheaded new product launch; developed business/strategic plan and achieved $90 million run rate.

Jun 1981Jan 1990

Consulting

Andersen, Coopers & Lybrand

Various consulting roles starting with Senior Consultant through Senior Manager

Education

19791981

MBA

Vanderbilt University - Owen Graduate School of Management
19741978

BA

University of Maryland Baltimore County

Summary

Professional services executive and business transformation strategist with expertise managing high risk and highly visible projects.  Respected, principled leader with earned reputation for high level of integrity. Experienced working with clients in health care, telecommunications, manufacturing, retail, and energy sectors. 

I have built several highly successful consulting organizations, two within the Big 8.  I founded and managed three independent consulting firms since 1996. I am an executive who leverages leadership expertise in P&L management and international business development.  My consulting firms delivered expertise in process reengineering, customer relationship management, and strategy, for startup and mature environments.

CustomSmall

I build profitable consulting firms