Work experience

Work experience

Professional Services Executive

Key Attributes
Nationally recognized thought leader in CRM, CEM, and S-CRM (consultant)

Business Development

Culturally astute C-Level expertise

Change agent (consultant)

Client advocate 

Business strategist 

Willing to take financial risk

Respected, principled leader   

Nationally recognized speaker and author

Aug 1996 - Present

CEO, Founder

Pale Rhino (Private Consulting Partnership)

International management consultancy focused on a range of industries including healthcare, telecommunications, and manufacturing.  Services include PMO, change management, re-engineering, CRM, ERP, billing, and planning.  Expertise includes.

  • CRM/CEM, and S-CRM
  • EMR/CPOE, acute and ambulatory
  • HIE strategy, planning and Meaningful Use initiatives
  • Patient Experience Management
  • Project management, business transformation, people management
Feb 1995 - Aug 1996

Consulting Principal & Practice Leader

IBM Global Services

Recruited to develop worldwide cable television consulting practice; key in 170% revenue growth for products and services. • Sold/managed CRM/best practices engagements to clients including TCI, Time Warner, DirecTV, Rogers and CSG Systems. • Defined CRM and billing requirements for major cable operator's entry into telecommunications market. • Added $1+ million new revenue and strengthened partner relationship by winning subscriber management and billing project for Top 5 multinational Multiple System Operator (MSO).

Feb 1992 - Aug 1996

National Consulting Director

KPMG (BearingPoint)
• Recruited by board member to build and manage global cable television practice. • Built practice to 30 professionals, added 12+ clients worldwide and increased revenue from$3K to $4+ million. • Developed growth initiatives and channel strategies for the country's 2nd largest CRM and billing vendor. • Designed/delivered projects for a Top 5 MSO, the largest MSO in Argentina and the #1 MSO in Canada.
Jan 1990 - Jan 1992

Director Business Development

Telecommunications Inc.

Spearheaded new product launch; developed business/strategic plan and achieved $90 million run rate.

Jun 1981 - Jan 1990


Andersen, Coopers & Lybrand

Various consulting roles starting with Senior Consultant through Senior Manager


1979 - 1981


Vanderbilt University - Owen Graduate School of Management
1974 - 1978


University of Maryland Baltimore County