Download PDF

Keith Burgoyne

IT and Telecommunications Operations/Project Manager

Work History


Ops./Project Manager

RSC Tech Solutions

RSC is a tech company that provides the design, installation, implementation, and maintenance of low voltage networks.  My role in this company consists of providing excellent customer service, business development, project design,  project management, roll out logistics, staffing, budgeting, quality control, vendor management (ISP and LEC i.e. Verizon, AT&T , Level 3, Granite Telecom), general/sub contractor relations, technology R&D, and scheduling.

Recent projects include:                                                                                                        

 Capital One Bank - Customer WiFi project.                                                                  

 For this project, we provided scheduling, provisioning, installation, testing, and installation quality assurance for  a second party vendor.  Worked closely with Time Warner Business Class Services, AT&T, and Verizon Business Services for our ISP's.

Liberty Mutual Insurance - Sound Masking Speaker Installation                            

For this project, we provided technicians to complete the installation of several hundred sound masking speakers and head end installation for a second party vendor.

Pot Belly Sandwiches - NRO (New Restaurant Opening)                                          

This is an ongoing project in which we provide techs to complete voice/data network installation, hardware installation, LEC TTU, PCI/Firewall installation and testing with customer help desk for new stores.

Tmobile - Iphone Kiosk Installation                                                                                  

 For this project, we scheduled installations, provided techs for installation, and created SOW for new kiosk installations for the southwest region.

Sheraton Hotels DFW - Lobby remodel                                                                            

 For this project, we provided IT and installation support at different phases of the project, as the Hotel was operational during construction.  

These are just a few of the recent projects on which I have provided PM functions.  My years of experience in the field have assisted me greatly in understanding project demands, time lines, and logistics.

Recent IT Engineering Firms Worked With : Compucom, Darden, National Service Center (Spartan), Retail Technology Group, Presidio, Fujitsu, Vital Networks

Oct 2004May 2008


Chaucer's Inc.

Chaucer's Inc. was a restaurant management group that owned and operated nine restaurants and one corporate office in the Dallas Ft. Worth are.

As COO, my responsibilities consisted of business development, GC roles for new restaurants, management staffing, instituting daily business procedures, code compliance, facilities maintenance, vendor management, and P&L reporting, 

As CIO, I was responsible for technology implementation, web site design, IT vendor management, PCI compliance, and network monitoring.

These roles reported directly to Owner and CEO.


Lead Field Engineer

Spencer Technologies

Spencer is an all around technology solutions provider for most major retailers in most malls, nationwide.

As a lead field engineer, I was responsible for the installation of low voltage networks as assigned by my local area manager.  My time with Spencer was a deep immersion into voice/data networks as they apply to retail.  The local field engineer is the local office.  With little local support, I learned very quickly to work independently, manage sub contractors, overcome  obstacles, and to see a project through to the end.


Helper to Tech to Project Manager

Amerlink / Radio Shack Commercial Installation Services

Amerilink / RSCIS is a low voltage contractor specializing in large scale, central office cabling.  

I started as a helper and quickly moved into project management.  My role in this company consistrd of providing excellent customer service, business development, project design,  project management, roll out logistics, staffing, budgeting, quality control, vendor management, general/sub contractor relations, technology R&D, and scheduling.



Electrical Engineering

Texas Tech University

High School 

Marine Military Academy


Readily available upon request.