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Objective

Seeking a role of increased responsibility and authority in media, account management, and administrative assistance.

Work History

Provide companionship, a listening ear and practical assistance.

Befriend patients by sharing hobbies, reading to them and offering emotional support.

Help caregivers run errands, do light housekeeping or yard work, and sitting with patients to give caregivers a respite.

20152016

Community Volunteer

Wilshire Hospice

Provide companionship, a listening ear and practical assistance.

Befriend patients by sharing hobbies, reading to them and offering emotional support.

Help caregivers run errands, do light housekeeping or yard work, and sitting with patients to give caregivers a respite.

20142016

Customer Service Lead

Experts-Exchange

Maintained professional and sincere in communications with customers across multiple channels including email, phone, and online chat.
Improved customer experience using empathy, problem solving, and impeccable listening and communication skills.
Mastered case management software to respond to customer inquiries, track phone conversations, and review performance metrics.
Collaborated with Experts Exchange member volunteers to ensure customers receive a high quality customer experience.

20132014

Client Advocate

SkySlope, Inc.

Maintained strong communication and instructional feedback to new clients.
Reviewed customer feedback and performed necessary follow-ups with active agents
and brokers.
Tracked and calculated review metrics.
Properly inputted necessary data entry for account setup.
Built and maintained client relationships through email, phone, and live chat support.
Actively cultivated daily tutorials to introduce new clients to the system
methods.

Education

Aug 2007May 2011

BS - Business Administration

San Francisco State University
Aug 2004Jun 2007

Business Administration

Cosumnes River College

References

Van Johnson

DJ Stephan

Craig Bougas