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Work experience

IT Professional

US Army

Administrative Assistant/Information Assurance Security Officer, July 2002 – May 2006US Army Fort Gordon, GA

Created and maintained personnel data records for over 200 personnel

Advised personnel on civilian and military educational opportunities

Preformed duties as a drug and alcohol prevention leader

Support the IAM on security related tasks

Ensure Configuration Management (CM) for hardware, software, and firmware upgrades/changes are maintained

Ensure least-privilege system access and a need-to-know is maintained

Customer Service/Help Desk Representative, March 2002 - July 2002 US Army Guantanamo Bay, Cuba

Installation, operation and maintenance of single channel satellite systems, VHF and UHF radio systems to support Joint Task Force 160 operations

Performed duties as a fiber optics cable/local area network installer

Set up customer email accounts Radio Operator/Maintainer, October 2000 - March 2002 US Army Fort Gordon, GA

Performed preventive maintenance on HF, VHF, UHF radio systems and equipment

Assist personnel with identification of necessary parts and accessories as needed

Check accuracy of part numbers, descriptions in parts manuals

Trained personnel in the operation and maintenance of all radio and computer systems Help Desk Technician, August 1998 - October 2000 US Army Fort Bragg, NC

Configured IBM or compatible microcomputers for operation in a field environment

Assisted in development of local area networks for customers

Set up customer email accounts

Trained personnel on how to install/uninstall software and hardware on local computer systems Cable Installer/Radio Operator, August 1997 - August 1998 US Army Camp Hovey, Korea

Performed duties as a cable/local area network installer

Processed work orders on all telecommunication equipment

Troubleshoot and assists users with terminal devices, satellite     

communications equipment, and automated telecommunications computer systems

May 2006Jul 2008

Office / Service Manager

Waterco USA Inc

Responsible for invoicing, accounts receivable / payable and posted all checks to customer accounts Assisted in preparation of budgets for the calendar year Managed refunds, balance transfers, account debits and credits Maintained and tracked inventory Early identification and reporting to higher manager of new and/or possible ongoing product problems to ensure that engineering is kept appraised



DBA Next Gen
Microsoft Money
Microsoft Office
Windows OS