Kayleta Gonsalves

  • Doraville GA

Organized, Detail Oriented, and Quick Learner

Work History

Work History
Mar 2014 - Jun 2015

Dispatcher

South East Transportation

Lilburn, GA

Starting Pay: $8.00

Ending Pay: $8.25

As a Dispatcher at South East Transportation, I answer phone calls politely. I get information from customers. Such as their name, a number they can be reached at, the type of vehicle they need towed, where we are picking it up from, and where we are taking it to. I base my ETAs on how many calls I have on hand, where my drivers are, and how long it will take them to get to their destination. I respond to digital dispatches with ETAs that suit the type of equipment requested. I arrange calls by the quickest driver and the closest location so we can meet our ETAs early or promptly. I invoice purchase orders through the online payment services. I release impounded vehicles to customers provided they have the necessary documents and forms to do such. I decline calls for tow services if they are out of our 15 mile radius. I assemble paperwork at the end of each driver's shift. I perform janitorial duties at the end of my shift to keep the work space clean. I also monitor the security cameras.

Accomplishment: I refiled and reorganized all files from 2014 and 2015 in chronological order from.

Reason for leaving: No growth within business

May you contact this employer? No. Not 

Aug 2013 - Feb 2015

Driver

Jet's Pizza

Dunwoody, GA

Starting Pay: $7. 25

Ending Pay: $7. 25

As a Driver at Jet's Pizza, I delivered pizzas to customers. I stayed within the speed limits and arrived there before the hour was up. I was a Lead Driver that trained newcomers on how to be quick and efficient. I stocked materials and ingredients. I worked well with my hands. I excelled in customer service. I cleaned equipment and performed daily cleaning duties that needed to be completed by specific times throughout the day to keep the work place sanitary. I folded boxes speedily to replenish the ones that had been utilized. I worked as a team member.

Accomplishment: I became the" go-to" example for every skill I possess. Whether it was calling the customer to aware them of my delivery being late because of traffic or untimely cooking, washing the equipment and utensils, or managing deliveries. I was considered the Lead Driver.

Reason for leaving: No longer needed 2 jobs

May you contact this employer? Yes.

Mar 2013 - May 2013

Team Member

Chipotle

Duluth, GA

Starting Pay: $9. 00

Ending Pay: $9. 00

As a Team Member at Chipotle, I compiled bowls, burritos, tacos, and salads to the customers liking. I arrived 2 hours early to prep my station for the day to come. I delivered the Chipotle experience with a smile. I performed janitorial duties. I distributed tips evenly amongst the crew members at the end of the shift. I communicated between myself and cook on what foods needed to be made to comply with the demand. I organized my station to be prepared for the lunch/dinner rush. I memorized customers orders by their faces. I assembled pickup orders, ranging from 1 item to as many as 9 items. I ensured the idea of being a team player.

Reason for leaving: Store manager continued to cut my hours from 40+(full time) to about 13(less than part time) a week over a 3 week span. I spoke to the assistant manager about my hours and he assured me that the following week it would be fixed. However, each week was worse than the last.

May you contact this employer? Yes.

Jan 2012 - Mar 2012

Receptionist

Quick Refunds Income Tax

Lilburn, GA

Starting Pay: $9. 00

Ending Pay: $9. 00

As a Receptionist at Quick Refunds, I opened and closed the business. As well as enabled and disabled the alarm. I reviewed voicemails and took messages for the owner/tax preparer. I answered phone calls and arranged appointments for customers to meet with the tax preparer. I called the customers to remind them of their upcoming appointment. Once the customer arrived, I collected the necessary information, made copies, input it into the system, and prepared their documents to be analyzed and filed for tax returns. I called customers to aware them that their refund had arrived and was available for pickup.

Reason for leaving: Business was shut down for tax fraud on owners behalf.

May you contact this employer? Yes.

May 2010 - Aug 2010

Shelver

Norcross Public Library

Norcross, GA

Starting Pay: $10. 00

Ending Pay: $10. 00

Incentive Pay: $150

As a shelver at the Norcross Public Library, I shelved books using the Dewey Decimal System. I assisted customers with categories and the aisles to find such books on. I alphabetized the books within an author for an easier way of finding a preferred book. If I saw a book sticking out or on the floor, I would return it to its designated area. I also organized and setup summer programs for the kids; including setting up media room for a featured movie, managing an activities table, and reading to the kids for story time.

Accomplishment: I found over 200 books that had been considered lost, stolen, or missing. I am a perfectionist, so I manage to have a keen eye for things being misplaced. I found the books between shelves and bookcases.

Reason for leaving: Seasonal Occupation

May you contact this employer? Yes.

Education

Education
Aug 2008 - May 2012

High School Diploma

Norcross High School

Gifted Classes

AP Literature, AP Computer Science, AP Calculus (Senior Year)

Skills

Skills

Time Management/ Goal Setting

The act of using time efficiently and productively during the course of tasks to increase effectiveness.

Multitasking

The ability to maintain more than one task at a time.

Interpersonal

The ability to communicate with others to get the job done. Including attitude, input, contribution, listening, etc.

Communication

The act of transferring information from one place to another, whether this be vocally (using voice), written (emails or notes), visually (charts or graphs) or non-verbally (using body language, gestures and the tone and pitch of voice).

Critical Thinking

The process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information to reach an answer or conclusion.

Problem Solving/Decision Making

The ability to address a problem and to come up with a sound solution that works for all parties or circumstances.

Organization/Competency

The act of having a process, system, or technique to aid in finding information, supplies, files, and resources.

References

Emanuel Mebane     678-558-8811     Jet's Pizza

Karen Harris                678-985-6081      Norcross Public Library

Matt Fiorenzi              734-846-1546      Jet's Pizza