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Objective

To secure a role where my skills and experience can be maximized to improve and enhance the lives of those around me. I am both excited and confident that this will lead to a lasting relationship and great success!

Assessments

Keirsey Temperament: Guardian

Guardians are the cornerstone of society, serving and preserving our most important social institutions. Guardians have natural talent in managing goods and services and they use all their skills to keep things running smoothly.

Guardians pride themselves on being dependable, helpful, and hard-working.  They make stabilizing leaders and tend to be dutiful, cautious, humble, and focused on credentials/traditions.  They are concerned citizens who trust authority, join groups, seek security, prize gratitude, and dream of meting out justice.

Guardians take pride in being dependable and trustworthy; if there's a job to be done, they can be counted on to put their shoulder to the wheel. They also believe in law and order,  honoring customs and traditions so strongly that they help bring stability to our modern, fast-paced world.

Practical and down-to-earth, Guardians believe in following the rules and cooperating with others. Working steadily within the system is the Guardian way, for in the long run loyalty, discipline, and teamwork get the job done right. They are meticulous about schedules and have a sharp eye for proper procedures.

http://www.keirsey.com/

Work History

Rue21

May 2016Present

Assistant Store Manager

I help manage a store team of approximately 10 part-time and full-time store associates. I recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met.  I provide associates with the tools necessary to ensure customer satisfaction and to also provide resolutions to challenges and complaints.  Included in this is writing an effective weekly work schedule for the store as a whole.  My primary responsibilities include driving and maximizing store sales, minimizing shrink and maintaining payroll within budgetary guidance.  I also carry out company directives for product placement/display and markdowns/sales. 

Osh Kosh B'Gosh

Mar 2016May 2016

Sales Associate

I am responsible for interacting with customers and employees to create a positive store environment which maximizes our sales.  I confidently and proactively help resolve issues for customers and can balance a number of customers at one time. I meet customer’s needs by assisting with locating merchandise, informing them of promotions and revisiting frequently to ensure a positive shopping experience. I replenishment, recover, and clean the sales floor to company standard. I help minimizes store loss, achieve daily goals as established by management and adapt performing assignments as requested. 

Feb 2012Mar 2016

Independent Contractor

As an employee, I worked in various departments throughout the company, within all brands; Pepper Plus,  Christmas Central, Dave's Christmas Wonderland, Pool Central, Window Wonder, and Northlight.

As a sales manager, I directed many aspects of the Christmas Central e-commerce division.  I am a highly motivated individual, creative and communicate persuasively; all which was geared towards increasing sales.  I hired, trained and motivated new representatives to help ensure their success.  

In addition to my specific titles, I assisted in many other departments including marketing, photography, copy writing, customer service and various warehouse projects.  

In 2014, I transferred into our creative department.  I worked one on one with our lead designer in creating prototypes/models for future product. It was also my responsibility to prepare/process documents for new commercial patents/licenses. I prepared meeting notes/reports for weekly presentations with the owner as well as kept open communication with our manufacturers in China.

Since 2015, I worked remotely from my home on a variety of tasks.  My primary responsibility was Sales/ Customer Service via email and copy writing for our websites. However, several times through out the year I traveled to Atlanta to design, set up and break down new showrooms for our wholesale division, Northlight.  I was also a member of the Northlight sales team, acquiring and maintaining new client relationships while on location.

Jan 20102013

Artist

I traveled all over sharing passion, laughter and most especially my Art;  Henna, Face & Body Paint, Glitter & Temporary Tattoos.  Our award winning art was recognized for being affordable, customized and fully insured.  I worked various events ranging from family to community, corporate to festival - no job was too big or too small.  I worked with only high quality art supplies that were FDA approved.

Oct 2011Feb 2012

Associate

Whether was helping our customers meet their skin or hair care needs, or working to make a difference, I was committed to having a positive impact in people's lives. In addition to my number one duty (personalized customer service), I also performed a variety of other daily tasks, such as; opening/closing the store, setting and meeting sales goals, receiving orders/stock, ensuring freshness, recognizing areas of opportunity, celebrating accomplishments, training/coaching, and overall keeping the atmosphere fun, funky, and welcoming! As a LUSH employee I participated in Charity programs, and upheld all Green and Ethical policies.  It was  truly all about Teamwork!

Oct 2010Nov 2011

Merchandise Replenishment/ Utility Task Associate

My primary duty was to stock inventory on the sales floor so that sales representatives and customers could access the product. Behind the scenes, I unpacked incoming deliveries, assisted with inventory calculations, organized and located merchandise in stock rooms. In addition, I also performed Ad-Set (full store signage) and completed new merchandise layouts. I generally worked an overnight shift with a staff of approximately five.

I also worked for Kmart in Sayre, PA to assist with community relief efforts due to flooding.

Through Artful Body, I painted at several Kmart locations for a number of special events.

Fun Zone              Ontario, New York

Sep 2010Jan 2011

Associate

Fun Zone offered roller skating, a dance club, laser tag, a bounce house, arcade games, and a full snack bar.  My responsibilities were to be sure everyone was having a good time and remained safe!  This also included hosting birthday/private parties, as well as various housekeeping duties.  In addition, I also performed other side projects and assisted with any advertising/marketing business needs.

Apr 2010Jul 2010

Solution Specialist

My decision making skills and enthusiasm allowed me to assist new and existing customers with the selection and purchase of telecommunications/technology products and services.  In doing so, I met monthly gross profit quotas, as well as, unit wireless handset targets as assigned by finance.  I worked with the appropriate departments and partners to ensure that high levels of customer satisfaction were met in every aspect of the business.

Sep 2008Jun 2009

Customer Care Clerk

As a clerk, I performed all basic customer service duties; specializing in hardware trades. Additionally, I cut keys (door, lock, and automotive), cut glass to customers’ specifications, and filled propane tanks.  I also involved myself in the knowledge and daily tasks of the wood stove shop and it's customer base.

May 2005May 2008

Customer Care Manager

While in this position, I performed a number of leadership and operational duties. This included, but were not limited to, coordinating deliveries, partnering with backroom supervisors and store managers, scheduling associate shifts, and providing on the job training for representatives and supervisors. I supervised approximately 10 associates in this position.  Customer care and general office responsibilities were also exercised. On a daily basis, my tasks included entering orders in the GERS computer system, accepting and processing payments from our customers, answering inbound calls for the showroom, and handling a variety of customer issues.

Nov 2004May 2005

Center Isle Cashier

While in this position, I partnered with other associates to provide superior customer service. This included locating merchandise, assisting customers, answering phones, ringing register, etc. My primary functions as a cashier were to process customer transactions to completion (sales, returns, exchanges) and to fully optimize credit, gift card and other miscellaneous income opportunities. I assisted with questions on how to navigate the in-store kiosks and also kept sales floor/cash out areas clean of stock and garbage/debris. As an employee of Sears, it was also important to maintain up-to-date knowledge of merchandise lines, as Service is a large selling point for the company.

Jun 2004Nov 2004

Clerk

Along with demonstrating the skills of a cashier, I also performed those of a stock associate. I completed customer transactions, provided service, and was available for all truck deliveries. This included some inventory aspects such as unloading and checking shipments in.

Gordon Companies Inc.


Artful Body


Lush Cosmetics


Raymour & Flanigan

Education

Sep 2004Jan 2006

A.A.S. Criminal Justice

This program was designed to provide the knowledge, understanding, and appreciation for statutory, procedural, and constitutional law. While studying towards this degree, I was enrolled in criminal law, laws of evidence, family court, issues in constitutional law, juvenile justice, current practices in corrections, and criminology courses, to name a few.

Sep 2000Jun 2004

Diploma

Regents Diploma:  Earned appropriate credits in a number of specific subjects by passing year-long courses, in addition to the four years I attended this high school. 

Gemini Credits:  Earned credits as a result of passing several college courses. As a senior at Williamson High School, I was also a part time Finger lakes Community College student. Upon high school graduation, I was able to transfer these credits to my first year of college as a full time student.

Accomplishments

Skills

Organizing / Multitasking

I am a results-driven achiever with exemplary planning and organizational skills,  along with a high degree of detail orientation.  I thrive in environments that require the ability to effectively prioritize and juggle multiple concurrent projects. I am highly adaptable, mobile, positive, resilient and open to new ideas.

Leadership/Management Skills

I am a goal-driven leader who maintains a productive atmosphere and confidently motivates, mobilizes, and coaches co-workers to meet high performance standards.  I am great at building successful relationships founded on honesty and integrity; maintaining them with unsurpassed  interpersonal skills.

Multicultural Sensitivity/Awareness

These strengths include, but are not limited to, cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Communication (listening, verbal, written)

Exceptional listener and communicator who effectively conveys information verbally, in writing. and through body language.

Analytical / Critical Thinking

I am a highly analytical thinker that demonstrates a talent for identifying, scrutinizing, improving, and streamlining complex work processes.  I am very innovative and can generate workable solutions and resolve complaints effectively. 

Computer/Technical

Computer-literate performer with experience in using a variety of applications.  This ranges from basic programs such as all Microsoft/windows and  IOS Apple/Mac to a creative variety of digital editing software.  My experience is also with various POS programs; GERS, LightspEed and ChannelAdvisor for example.

Teamwork / Team Building

Valuing and respecting others' ideas, gives me a strong sense of commitment and responsibility to my work. I always stay focused on the task/goal, make solid decisions with others, and support the team's outcome. I acknowledge problems/conflicts, and deal with them openly and positively. I am always enthusiastic and more importantly... I know there is no "I" in "Team." 

French Language

As a student, I was taught French from elementary school through my college years.  I attended school in Sulphur, Louisiana as a child.  French not only was required in curriculum, but was also spoken fluently within the community and by close family.  I continued French during my high school years in Williamson, New York.  As an advanced program (Gemini), I also received college credits for completing it successfully.    My French skills are used loosely and in no formal setting, nor on a consistent basis.  As a result, I do consider my skill level as Beginner.

References

Mary Timerson Cook   98.5 WNYR Co-Host

Recommendation provided upon request.

Stephanie Lund Customer Care Manager

"I have known Kaylee all her life.  She is driven, and wants something out of life.  Kaylee is a quick learner, committed, and follows policies."

Julie Parker Garrison  Retired

Recommendation provided upon request.

Grace Stumberg   Musician

Recommendation provided upon request.

Danette Jones          Retired

"I have known Kaylee for a long time, over 10 years or so.  She is dependable, very friendly, and people oriented.  She is a hard worker, and has exceptional problem solving skills.  She always puts her task at hand first, and stays very focused."