Ensured that customer care and selling were number one priority.
Knew all available training materials and stayed up to date with new procedures.
Used the 4-Step process to train associates: Tell, Show, Watch, and Support.
Assisted in building end caps, maintaining company standards and had knowledge of the use of the Retail Enterprise Suite (RES) printer to properly sign them.
Maintained and adhered to the Pricing List Corrections (PLC) schedule as set by the company.
Monitored the sell through on end caps, evaluated the sales and practiced effective stock rotation.
Communicated with Area Merchandise Leads in the processing of “no-home” merchandise.
Understood the Merchandise Claims and Control (MC&C) Policy in the processing of damaged goods and followed corporate guidelines relating to known loss merchandise and open/empty packages.
Displayed strong skill sets in use of the Remote Maintenance Unit (RMU).
Assisted in the process of replenishing the Distribution Center (DC) and common carrier shipments and understood the importance of verifying information on DC labels during the replenishment process.
Maintained an established stocking rate of cases per hour.
Displayed safe practices in proper lifting and the use of company required box cutters.
Adhered to forklift guidelines and proper hand truck operation and monitored compliance by all team members.
Maintained customer accessibility throughout the entire store by returning shopping carts and baskets to the front of the store and keeping all areas of the sales floor and stockroom clean and free of stray merchandise.
Temporarily relocated to Sayre, PA to assist with community relief efforts and store recovery due to flooding.
Through Artful Body, I worked at various local Kmart locations for a number of special events.