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Objective

To secure a role where my skill set and experience can be maximized to improve and enhance the lives of those around me. I am both excited and confident that this will lead to a lasting business relationship and great success!

Assessments

Keirsey Temperament: Guardian

Guardians are the cornerstone of society, serving and preserving our most important social institutions. Guardians have natural talent in managing goods and services and they use all their skills to keep things running smoothly.

Guardians pride themselves on being dependable, helpful, and hard-working.  They make stabilizing leaders and tend to be dutiful, cautious, humble, and focused on credentials/traditions.  They are concerned citizens who trust authority, join groups, seek security, prize gratitude, and dream of meting out justice.

Guardians take pride in being dependable and trustworthy; if there's a job to be done, they can be counted on to put their shoulder to the wheel. They also believe in law and order,  honoring customs and traditions so strongly that they help bring stability to our modern, fast-paced world.

Practical and down-to-earth, Guardians believe in following the rules and cooperating with others. Working steadily within the system is the Guardian way, for in the long run loyalty, discipline, and teamwork get the job done right. They are meticulous about schedules and have a sharp eye for proper procedures.

http://www.keirsey.com/

Work experience

May 2017Present

Co-Manager

Develop a high performing team that loves to sell and is committed to providing legendary customer service.

Have an eye for talent and the ability to recruit, train, develop, and retain my team.

Drive store sales and KPIs.

Reach individual sales goals and help to teach and inspire my team to achieve theirs.

Demonstrate the best clienteling practices to my team with every customer interaction.

Consistently represent our brand each day through behaviors that align with the Eddie Bauer Creed and Guarantee

April 2016May 2017

Assistant Store Manager

Demonstrated exceptional customer service.

Assisted with the management of day-to-day operations within the store and reported directly to the Store Manager.

Provided managerial, operational, and financial support to the Store Manager.

Drove and maximized store sales, controlled and minimized shrink, and controlled payroll within budget to achieve the store goals.

Executed company directives for merchandise placement, visual displays, and signage as well as maintained company standards for cleanliness and organization within the store.

Ensured compliance with all company policies and procedures, and followed all safety standards to ensure a safe work and shopping environment.  

Supported the Store Manager in driving associates to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers.

Achieved accuracy in executing markdowns, shipping, receiving, and cash control.

Helped recruit, train, develop, and retain qualified associates to ensure staffing needs were consistently met.

Participated in the performance counseling of associates.

Feb 2012Mar 2016

Independent Contractor

As an employee, I worked in various departments throughout the company, within all brands; Pepper Plus, Christmas Central, Dave's Christmas Wonderland, Pool Central, Window Wonder and Northlight.

As a Sales Manager, I directed many aspects of the Christmas Central e-commerce division. Partnering with the CEO, I hired, trained and motivated new representatives to help ensure their success, provide white glove service to our customers and effectively drive sales.

I also assisted in many other divisions as needed; including but not limited to marketing, photography, copy writing and various warehouse acquisitions.

In 2014, I officially transferred into our creative division. I worked one on one with our lead designer in creating prototypes/models for new product. I maintained open communications with our manufacturers in China while preparing documents for new commercial patents/licenses. I prepared meeting notes/reports for weekly presentations with the Owner/CEO on the progress of existing designs and new design submissions.

In 2015, I relocated and worked remotely. My primary responsibility was managing Sales/Customer Service via email and copy writing for all company websites.

In addition to working remotely, I set up and broke down seasonal showrooms for our wholesale brand, Northlight in Atlanta, GA at AmericasMart. I assisted in sales, acquiring and maintaining new client relationships while on location.

Jan 20102013

Artist

Travelled all over New York and surrounding states, sharing passion, laughter and most especially Art! I worked various events ranging from family to community, corporate to festival.

Our award winning henna, face & body paint, glitter & temporary tattoos were recognized for being affordable, customizable and fully insured (high quality FDA approved materials only).

Oct 2011Feb 2012

Floor Leader

A fun and funky store atmosphere where individualism was encouraged and an unconventional retail structure supported my entrepreneurial spirit.

Helped create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that supported an environment of excellence and lived the Lush values.

Ensured a unique customer experience that made every visitor feel welcome, met their needs and made their day!

Showed up to each shift with a positive attitude and ready to contribute to the team and lead by example in every situation.

Coached, mentored, and developed my team to offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.

Was present in driving my own development and constantly looked to grow and elevate my skills and add to a solution-oriented work environment.

Stepped into leadership by setting an example of high standards and coaching and demonstrating best shop practices to my team.

Delegated and followed up with my team to ensure they understood expectations and offered my support.

Supported my leadership team in opening and closing the store and counting cash with perfection.

Took on projects and responsibilities that allowed growth as a leader and deepened my knowledge of the business.

Oct 2010Nov 2011

Overnight Replenishment Associate

Ensured that customer care and selling were number one priority.

Knew all available training materials and stayed up to date with new procedures.

Used the 4-Step process to train associates: Tell, Show, Watch, and Support.

Assisted in building end caps, maintaining company standards and had knowledge of the use of the Retail Enterprise Suite (RES) printer to properly sign them.

Maintained and adhered to the Pricing List Corrections (PLC) schedule as set by the company.

Monitored the sell through on end caps, evaluated the sales and practiced effective stock rotation.

Communicated with Area Merchandise Leads in the processing of “no-home” merchandise.

Understood the Merchandise Claims and Control (MC&C) Policy in the processing of damaged goods and followed corporate guidelines relating to known loss merchandise and open/empty packages.

Displayed strong skill sets in use of the Remote Maintenance Unit (RMU).

Assisted in the process of replenishing the Distribution Center (DC) and common carrier shipments and understood the importance of verifying information on DC labels during the replenishment process.

Maintained an established stocking rate of cases per hour.

Displayed safe practices in proper lifting and the use of company required box cutters.

Adhered to forklift guidelines and proper hand truck operation and monitored compliance by all team members.

Maintained customer accessibility throughout the entire store by returning shopping carts and baskets to the front of the store and keeping all areas of the sales floor and stockroom clean and free of stray merchandise.

Temporarily relocated to Sayre, PA to assist with community relief efforts and store recovery due to flooding.

Through Artful Body, I worked at various local Kmart locations for a number of special events.

Fun Zone

Sep 2010Jan 2011

Associate

Participated in keeping all areas of the facility neat, clean and safe at all times.

Made sure all entrances were clear and safe of debris and snow.

Offered excellent customer service to all patrons.

Greeted customers with a smile and responded to their needs in a kind and courteous manner.

Handled all phone inquiries in the same kind and courteous manner.

Cleaned, repaired and distributed/stored all skates properly.

Ran the snack bar and helped facilitate group events and parties.

Operated the laser tag rooms effectively. Sold rink related items.

These items included t-shirts, skate wheels, laces, fun accessories etc.  Processed all cash received accurately.

Assisted the Shift Manager with opening and closing the facility.

Apr 2010Jul 2010

Retail Sales Consultant

Created the ideal customer experience with each customer interaction.

Assisted new and existing customers and made equitable decisions for both the customer and the company.

Exceeded individual goals as well as store goals in a team oriented environment.

Handled all administrative aspects of sales including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.

Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features.

Maintained knowledge of competitive offers and provided critical market feedback to the Store Leader regarding local competition and product/service needs.

Set an example of high personal and professional conduct for employees and others.

Solicited, coordinated, scheduled and participated in community events.

Sep 2008Jun 2009

Cashier

Ensured high levels of customer satisfaction through excellent customer service.

Verified cash drawers at the beginning of the shift and accurately balanced them at the end of shift.

Processed POS (point of sale) purchases.

Accurately and efficiently handled all transactions with customers: including cash, credit, check and gift cards.

Issued receipts, refunds, change and tickets.

Maintained a clean and organized checkout station.

Remained knowledgeable on products offered and discussed available options in the wood stove shop.

Made sale referrals, up-sold products and introduced new items.

Cut glass to size, made keys and filled propane tanks.

Complied with inventory control procedures.

May 2005May 2008

Customer Service Manager (CSM)

Provided superior customer service in every situation.

Partnered with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.

Went above and beyond advocating for every customer opportunity and request.

Proactively resolved escalated customer issues.

Provided responsive communication of information to Director of Customer Care, associates and customers.

Maintained composure when handling unexpected challenges and competing demands.

Hired, coached, mentored and developed associates.

Successfully led, built and developed a team for modeling service excellence.

Managed time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.

Maintained associate payroll, benefit and performance information.

Multi-tasked, problem-solved, organized and balanced multiple priorities within a fast-paced environment.

Identified opportunities and found solutions for continuous improvement.

Displayed initiative to succeed in an entrepreneurial culture

Nov 2004May 2005

Cashier & Softlines Sales Associate

Provided the highest degree of member service by making the member the first priority and delivering a WOW experience.

Greeted every member who entered the zone to begin the Member First Engagement process of greet, discover, solve, and close.

Demonstrated the right behaviors in the selling process in a professional manner.

Stayed current and understood the implications of upcoming events, product updates, selling process requirements.

Performed promotional ad setup and take down without error or omissions.

Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers.

Maintained thorough knowledge of available merchandise, and services to assist members in locating and selecting merchandise.

Completed member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes.

channel opportunities (and, where applicable, Care Plans, Merchandise Replacement Agreements, and other miscellaneous income opportunities) and stayed up to date on changes.

Educated members on our Satisfaction Guaranteed return policy.

Performed accurate count updates and inventory adjustments.

Jun 2004Nov 2004

Customer Service Representative (CSR)

Provided customer engagement in a positive and approachable manner.

Assisted in maintaining a clean, well-stocked store for customers during their shopping experience.

Helped in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

Independently stocked shelves and recovered merchandise in the store.

Accurately handled customer funds and processed transactions using the POS system.

Remained constantly aware of customer activity to ensure a safe and secure shopping environment.

Gordon Companies Inc.


Artful Body


Lush Cosmetics


Raymour & Flanigan

Education

Sep 2004Jan 2006

A.A.S. Criminal Justice

This program was designed to provide the knowledge, understanding, and appreciation for statutory, procedural, and constitutional law. While studying towards this degree, I was enrolled in criminal law, laws of evidence, family court, issues in constitutional law, juvenile justice, current practices in corrections, and criminology courses.

Sep 2000Jun 2004

Diploma

Regents Diploma:  Earned appropriate credits in a number of specific subjects while completing a basic four year high school curriculum.

Gemini Credits:  As a senior at Williamson High School, I was also a part time Finger Lakes Community College student. Upon high school graduation, I was able to transfer these credits to my first year of college as a full time student.

Accomplishments

Skills

Organizing / Multitasking

I am a results-driven achiever with exemplary planning and organizational skills,  along with a high degree of detail orientation.  I thrive in environments that require the ability to effectively prioritize and juggle multiple concurrent projects. I am highly adaptable, mobile, positive, resilient and open to new ideas.

Leadership/Management Skills

I am a goal-driven leader who maintains a productive atmosphere and confidently motivates, mobilizes, and coaches co-workers to meet high performance standards.  I am great at building successful relationships founded on honesty and integrity and maintaining them with unsurpassed interpersonal skills.

Multicultural Sensitivity/Awareness

These strengths include, but are not limited to, cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. I love people!

Communication (listening, verbal, written)

Exceptional listener and communicator who effectively conveys information verbally, in writing. and through body language.

Analytical / Critical Thinking

I am a highly analytical thinker that demonstrates a talent for identifying, scrutinizing, improving, and streamlining complex work processes.  I am very innovative, can generate workable solutions and resolve complaints, quickly and effectively. 

Computer/Technical

Computer-literate performer with experience in using a variety of applications.  This ranges from basic programs such as all Microsoft/Windows and  IOS Apple/Mac to a creative variety of digital editing software.  My experience is also with various POS programs; GERS, Lightspeed and ChannelAdvisor for example.

Teamwork / Team Building

Valuing and respecting others' ideas, gives me a strong sense of commitment and responsibility to my work. I always stay focused on the task/goal, make solid decisions with others, and support the team's outcome. I acknowledge problems/conflicts, and deal with them openly and positively. I am always enthusiastic and more importantly... I know there is no "I" in "Team." 

French Language

As a student, I was taught French from elementary school through my college years.  I attended school in Sulphur, Louisiana as a child.  French not only was required in curriculum, but was also spoken fluently within the community and by close family.  I continued French during my high school years in Williamson, New York.  As an advanced program (Gemini), I also received college credits for completing it successfully.  My French skills are used loosely and in no formal setting, nor on a consistent basis.  As a result, I do consider my skill level as Beginner.

References available upon request.