Kayla Trail

  • Murray, KY


To attain an intern position at a public accounting firm where I can put into practice the accounting skills I have acquired academically and gain practical experience in tax planning and consulting, financial accounting and management, and auditing in pursuit of my CPA certification.


Aug 2014 - Dec 2016

Bachelor of Science 

Murray State University

Majors: Accounting and Business Administration

Area GPA: 3.27/4.00

Overall GPA: 2.98/4.00

December 2016 will complete over 150 credit hours

Jan 2011 - May 2014

Associates of Science 

Southeastern Illinois College

Major: Accounting

Area GPA: 3.24/4.00

Overall GPA: 2.88

Work experience

Work experience
Aug 2014 - Present


  • Answer customers' questions, and provide information on procedures or policies
  • Issue receipts, refunds, credits, or change due to customers
  • Check cashing services 
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
Nov 2010 - Aug 2014

Customer Service Manager

  • Directly perform, supervise, and coordinate activities of Front End Clerks.  These activities include but are not limited to check out service, bagging product, carry out service,  and work area maintenance tasks.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Perform customer service center duties including; Money Gram, money orders, phone cards, gift cards, account payments,  and merchandise returns.
  • Perform loans, pick-ups, and change orders.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.


  • Vice Presidents List: Fall 2011, Spring 2013, Fall 2013, Spring 2014
  • Murray State University Beta Alpha Psi Affiliate (Jan 2015-Present)
  • Accounting Society (Jan 2015-Present)


  • Muddy First Baptist Church Youth Pastor (2009-2012)
  • Volunteer Special Olympics (2007-2012)
  • Volunteer Income Tax Assistance program (Spring 2015)





Customer Service

Critical Thinking

Microsoft Word, Excell, and Powerpoint