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Kayla Rios

Objective: Looking forward to build a career in the airlines industry to establish myself as a service professional utilizing my training and personality to ensure that the passengers enjoy a happy and joyful journey.

Work experience

Sep 2013Sep 2014

Collector/customer Service Representative

EzCorp, Inc
  • Managed assigned portfolio of accounts to achieve company collection objectives.
  • Provided a high volume of calls to welcome our new customers to online lending.
  • Use of a blended predictive dialer to handle large volume of inbound and outbound phone calls.
  • Manually make smart to generate correct party contacts.
  • Followed up on accounts to maximize collection results.
  • Maintain collection notes with detailed accuracy.
  • Work efficiently through high login time with speed and thoroughness.
Jul 2012Mar 2014

Customer Service Representative/lead

LoanStar title loans
  • Responsible for opening the store.  
  • Assisted customers requesting a loan.
  • Reviewed all documentation provided and data entered into the system.
  • Maintained all files ensuring they are accurate, current and notarized documents are compliant.
  • Daily collections calls to customers whose loans were past due.Handled all cash intake and responsible for making bank deposits.
  • Schedule repossessions if needed for delinquent accounts.Collecting on accounts that result in delinquencies, write-offs and repossessions.
Jan 2011Oct 2011

Customer Service Representative/lead

  • Responsible for handling all escalated calls regarding billing and service.
  • Reviewed accounts and provided information as needed.
  • Produced weekly call reports to management.
  • Answered inbound calls and collected on accounts if needed.
  • Demonstrated ability to log all notes and follow up information accurately.


Jan 2015May 2018


Austin Community College


  • Ability to problem solve
  • Computer Knowledgeable
  • Excellent communication and interpersonal skills
  • Adaptable and resourceful
  • Self motivated, team/independent worker
  • Able to work under pressure
  • Good analytical skills