Kayla Rios
Objective: Looking forward to build a career in the airlines industry to establish myself as a service professional utilizing my training and personality to ensure that the passengers enjoy a happy and joyful journey.
Work experience
Sep 2013 - Sep 2014
Collector/customer Service Representative
EzCorp, Inc
- Managed assigned portfolio of accounts to achieve company collection objectives.
- Provided a high volume of calls to welcome our new customers to online lending.
- Use of a blended predictive dialer to handle large volume of inbound and outbound phone calls.
- Manually make smart to generate correct party contacts.
- Followed up on accounts to maximize collection results.
- Maintain collection notes with detailed accuracy.
- Work efficiently through high login time with speed and thoroughness.
Jul 2012 - Mar 2014
Customer Service Representative/lead
LoanStar title loans
- Responsible for opening the store.
- Assisted customers requesting a loan.
- Reviewed all documentation provided and data entered into the system.
- Maintained all files ensuring they are accurate, current and notarized documents are compliant.
- Daily collections calls to customers whose loans were past due.Handled all cash intake and responsible for making bank deposits.
- Schedule repossessions if needed for delinquent accounts.Collecting on accounts that result in delinquencies, write-offs and repossessions.
Jan 2011 - Oct 2011
Customer Service Representative/lead
CenturyLink
- Responsible for handling all escalated calls regarding billing and service.
- Reviewed accounts and provided information as needed.
- Produced weekly call reports to management.
- Answered inbound calls and collected on accounts if needed.
- Demonstrated ability to log all notes and follow up information accurately.
Education
Jan 2015 - May 2018
A.Ap.Sc
Austin Community College
Skills
- Excellent communication and interpersonal skills
- Adaptable and resourceful
- Self motivated, team/independent worker
- Able to work under pressure
