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Kayla Gutierrez

Looking to find an exciting and challenging position that utilizes my skills, knowledge, and experience

Work experience

Jul 2011Feb 2015

Lead Member Service Supervisor

Sam's Club
  • Manage over 30 employees at one time
  • Scheduling for said employees
  • Interviewing, hiring, and training any and all new employees
  • Send new employees out for drug tests and submit for background checks
  • Inventory Control
  • Manage multiple retail departments such as Jewelry, Wireless Sales, and Apparel
  • Teach, Train, and Develop all associates to the best of their abilities 
  • Inside and Outside sales in regards to Upgrades of membership and products
  • Provide legendary member service
  • Handle any and all manager issues to the best of my ability whether is be employee or member related
  • Cover shifts in Accounting, Personnel, and Wireless Sales
  • Cash Handling
  • Key Control
Dec 2007Jun 2009

Store Manager

Starbucks at the Aquarius Casino
  • Manage over 10 Union employees
  • Interviewing, hiring, and training any and all new employees
  • Scheduling for said employees
  • Ordering and maintaining inventory for store
  • Train all associates on any new rollouts
  • Learn, Understand, and Follow all Union rules
  • Cash Handling
  • Provide legendary customer service and follow all Starbucks Standards
Dec 2006Dec 2007

Shift Supervisor

Starbucks
  • Train all new employees
  • Cash Handling
  • Handle and deliver cash deposit to and from bank on a daily basis
  • Key Control
  • Provide Legendary customer service and follow all Starbucks Standards
  • Supervise employees during my shift
Jun 2003May 2006

Bussed/Barista/Hostess/Trainer

Golden Nugget
  • Bus tables
  • Get drink orders and at times cover waitress shifts
  • Provide excellent customer service
  • Seat and Greet customers
  • Deliver food
  • Cash handling
  • Inventory for retail
  • Train new hosts

Education

Aug 2013May 2015

Medical Assisting

Mesa Community College

Currently in progress

Sep 1999Jun 2005

High School Diploma

Laughlin Jr/Sr High School

Skills

Retail

5 years experience

Cash Handling

13 years experience

Customer Service

13 years experience

Management

6 years experience

Computer Knowledge

13 years experience