Kaushik Gnanasekaran

  • 1/F, 13 Chi Wo Street, Jordan, Kowloon City, Hong Kong
Kaushik Gnanasekaran

Supply Chain & Channel Management Professional

Work History

Work History
Feb 2011 - May 2014

Manager-Customer Support

TATA MOTORS

India's largest automobile manufacturer with annual revenue of USD 38. 9 billion. World's fifth largest truck manufacturer and fourth largest bus manufacturer. Owns international brands such as Jaguar and Land Rover.

  • Positioned Tata Motors as #1 in ranking of Customer Service Index (JD Power) among several manufacturers by continuously exceeding customer expectations through enablement of channel partners
  • Improved profitability of dealers by increasing business by 27% through Service Marketing Initiatives, Service Level Agreements with fleet operators and innovative lost customer recovery program
  • Expanded Tata Motors Service network through Setting up two world class facilities with a capacity to service additional 20% customers
  • Revamped shop floor process across region by conceptualizing a new workshop management system that transformed productivity and same-day-delivery of vehicles from 40% to 75%
  • Constantly upgraded dealer manpower, infrastructure and processes by conducting DQCTC (Diagnostics, Quality, Cost, Time, Courtesy) and Channel Up gradation audits
  • Managed the Spare Parts supply chain to meet serviceability and dealer inventory reduction
  • Capacity building and learning & development initiatives for more than 1000 dealer employees through assessment, training and certification process
Dec 2008 - Jul 2010

Territory Service Manager

Maruti Suzuki

Subsidiary of Japanese automobile manufacturer Suzuki, holds market share of 49% of the Indian passenger car market.

  • Led a team of 20 channel partners with more than 1500 employees to deliver on parameters such as Customer Satisfaction Index, Service Inflow Growth, Productivity
  • Positioned region as #1 in customer complaints handling and achieved 35% reduction in complaints by effective implementation of Customer Relationship Management processes
  • Fostered healthy competition among channel partners by introducing monthly ranking system and sharing of best practices through Regional newsletter which boosted overall regional performance
  • Negotiated with channel partners and ran attractive schemes to boost performance, implement service strategies and ensure channel partners' compliance as per defined standards of service
Jun 2008 - Dec 2008

Graduate Engineer Trainee

Maruti Suzuki
  • Underwent cross functional training across various business divisions of Maruti Suzuki such as Production, Supply Chain, Sales & Marketing, R&D and Finance
  • Gained holistic understanding of automobile business by visiting manufacturing units, vendors, dealers and regional offices all across the country
  • Reduced downtime of assembly line by developing algorithm to schedule movement of tow-truck

Education

Education
Jun 2014 - Jun 2015

Master of Business Administartion

University of Hong Kong in partnership with London Business School
Aug 2004 - May 2008

Bachelor of Engineering (Mechanical Engineering)

College of Engineering Guindy, Anna University, India