Technical Support Engineer
Petronas ICT Sdn Bhd
Organization Duration Position Technical Support Engineer Responsibility · Provided Real Time support responses to Fortune 100 language translation, localization and global information management client through electronic channel for an enterprise level SaaS delivery. Alpha tested new product release. Worked closely with development and sales engineers to diagnose software bugs and develop hot fixes for customers. Trained new customers on product capabilities, support procedures and general company related issues. Assisted with internal IT help desk functions, including telephone, networking, cabling as well as PC software configuration and hardware troubleshooting. TECHNICAL SKILLS Systems Windows(98/XP/NT /2000/7), Red Hat Enterprise Linux V6&7 Software MS Office, Visual Studio.NET, PERL, Java Hardware Hubs, Server, Switches, Routers, PC Networking TCP/IP, LAN/WAN Technologies 802.11 and 802. 3