Katty Lee

Organization Duration Position Technical Support Engineer Responsibility · Provided Real Time support responses to Fortune 100 language translation, localization and global information management client through electronic channel for an enterprise level SaaS delivery. Alpha tested new product release. Worked closely with development and sales engineers to diagnose software bugs and develop hot fixes for customers. Trained new customers on product capabilities, support procedures and general company related issues. Assisted with internal IT help desk functions, including telephone, networking, cabling as well as PC software configuration and hardware troubleshooting. TECHNICAL SKILLS Systems Windows(98/XP/NT /2000/7), Red Hat Enterprise Linux V6&7 Software MS Office, Visual Studio.NET, PERL, Java Hardware Hubs, Server, Switches, Routers, PC Networking TCP/IP, LAN/WAN Technologies 802.11 and 802. 3

Organization. Duration Position Computer Support Technician Responsibility · Migrated end users from Windows XP to Windows 7 manually Interfacing with end uses assures proper receipt Provide end users support to laptop and desktop

Organization Duration Position Desktop Support Technical(Team Lead) Responsibility · I have introduce and created an automated migration for end user from Windows XP to Windows 7 Interfacing with end users, assuring proper receipt Imaging data transfer and checking application loading to assure complete process Ensuring and working with Ann Taylor IT team troubleshooting issues that may slow the migration process Provided end user support to laptop and desktop users in Ann Taylor