Katty Lee

  • Clayton 07

Business Analyst / system Analyst

Summary

Overview

Everyone is unique in life where all have different specialties in their own. So don't give up trying but practice will make you perfect.  

Work History

Work History

Technical Support Engineer

Petronas ICT Sdn Bhd
Organization Duration Position Technical Support Engineer Responsibility · Provided Real Time support responses to Fortune 100 language translation, localization and global information management client through electronic channel for an enterprise level SaaS delivery. Alpha tested new product release. Worked closely with development and sales engineers to diagnose software bugs and develop hot fixes for customers. Trained new customers on product capabilities, support procedures and general company related issues. Assisted with internal IT help desk functions, including telephone, networking, cabling as well as PC software configuration and hardware troubleshooting. TECHNICAL SKILLS Systems Windows(98/XP/NT /2000/7), Red Hat Enterprise Linux V6&7 Software MS Office, Visual Studio.NET, PERL, Java Hardware Hubs, Server, Switches, Routers, PC Networking TCP/IP, LAN/WAN Technologies 802.11 and 802. 3

Computer Support Technician

AutoDesk Inc
Organization. Duration Position Computer Support Technician Responsibility · Migrated end users from Windows XP to Windows 7 manually Interfacing with end uses assures proper receipt Provide end users support to laptop and desktop

Desktop Support Technical Team Lead

Adeoco Ann Inc.
Organization Duration Position Desktop Support Technical(Team Lead) Responsibility · I have introduce and created an automated migration for end user from Windows XP to Windows 7 Interfacing with end users, assuring proper receipt Imaging data transfer and checking application loading to assure complete process Ensuring and working with Ann Taylor IT team troubleshooting issues that may slow the migration process Provided end user support to laptop and desktop users in Ann Taylor

Education

Education
Jul 2014 - Jun 2017

B.Computer.Science

Monash University
Jul 2008 - May 2010

Diploma Information Technology

Kolej MASA

Skills

Skills

global information management

Data Transfer

WINDOWS/XP

cabling

Organisation

Portfolio