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Summary

PMP certified, strategy-driven Program and Project Manager with proven ability to manage multiple enterprise-wide infrastructure and application projects under tight timeframes or long-term implementations. A believer in risk and stakeholder management as central elements of solution identification and project success. Ability to present technical information for business clients. Logical thinker adept at streamlining processes for efficiencies and improvement. Experience in managing matrixed resources with competing priorities. A strong proficiency in the creation and execution of end user and stakeholder communications and support plans.

Areas of Expertise

  • IT Governance
  • ITIL Foundation Certified
  • Mobile Initiatives
  • Change Agent
  • SharePoint
  • Cloud Computing
  • Success Metrics Tracking
  • Process Improvement
  • Clarity
  • Client Relationship Management
  • Executive Reporting/Dashboards
  • Office 365

Work experience

Nov 2014Sept 2016

Project Manager, PMO Enterprise Infrastructure Services

Time Warner Inc.

Executed projects across the Time Warner divisions (Time Warner Corp., HBO, WB, Turner).

  • Identified and managed risk areas, risk response and mitigation plans to ensure projects met established requirements.
  • Tracked projects with respect to schedule, budget and demonstrated results.
  • Promoted from HBO to newly created central Time Warner PMO formed upon consolidation of divisional IT Infrastructure services.
  • Areas of deployment included: Office 365, end-point security solutions, mobile provisioning and device management, hardware deployments.
Nov 2011Oct 2014

Program Manager, IT Client Technologies

HBO

Led, planned and delivered high-profile, client-impacting and enterprise-wide portfolio of projects for Client Technologies, Engineering and Service Desk in execution of HBO's Technology Roadmap.

  • Primary liaison with business executives and clients for requirements, milestone-gate reviews, escalations and status presentations.
  • Directed multiple projects concurrently across business departments with vertical/matrixed teams in diverse geographical locations performing resource and budget management in conjunction with tracking project critical path.
  • Delivered enterprise-wide automated Bring Your Own Device (BYOD) mobile provisioning approval and on-boarding workflow using multi-factor authentication, partnering with Legal, HR and Compliance to integrate business processes and requirements.
  • Facilitated adoption of Wyse/VMware virtual desktop hardware and integration with PC on-boarding process. Produced public relations and technical roadshow for senior executive clients for buy-in. Furthered IT goal of increasing disaster recovery capabilities while providing remote desktop flexibility for clients.
  • Supervised department Documentation Technical Writer. Standardized client-facing and support documentation including creation of a Documentation Request Form, which supplied a formal method of gathering information for product launch portfolio support (client, support, web and marketing materials). This enhanced stakeholder accountability and reduced ad hoc email requests.
  • Produced knowledge base of PMBOK-aligned project templates allowing technicians the ability to deploy select application OS/Office projects. This expanded their skillset and freed up project management resources to focus on other initiatives.
Jan 2010Oct 2011

Senior Project Analyst, IT Infrastructure

HBO

Executed multiple client-facing initiatives in newly created PMO.

  • Project Manager for successfully completed comprehensive project to upgrade global HBO computer environment to Windows 7/Office 2010, Mac Lion/Office 2011 while simultaneously performing a PC/Mac hardware refresh in an environment of 3000+ PCs, 300+ VMware VDI images, 800+ Macs. Oversaw testing of 400 applications.
  • Author of IT PM Methodologies Roadmap distilling PMBOK for technical managers by providing deconstructed concepts and templates guiding technical staff to manage to a true project methodology framework without formal project management training.
  • Implemented the IT Service Center adoption of RightProcess, a SaaS-based policy and procedure management application, delivering needed governance around documentation change management.
  • Initiated using SharePoint sites for project management. Built and administered sites providing a central repository for executives to evaluate project dashboards and ensure team members had access to information without permission rights issues on restricted drives.
Jan 2007Dec 2009

Infrastructure Operations Coordinator

HBO

Provided support and managed initiatives/projects that required coordination across IT Infrastructure groups (Network, Operations, Security, Service Desk).

  • Administered the department's Project Tracking System internal software process and compliance.
  • Redesigned and updated the Service Desk's client-facing HBO New Hire Orientation process and materials.
  • Created executive dashboards, success metrics and, (utilizing BusinessObjects) employee full-time equivalent (FTE) time tracking data reports.
  • Was the IT Infrastructure stakeholder for the Application and Infrastructure Department Clarity implementation.
Sep 2005Dec 2006

Market Research Analyst

Grubb & Ellis Real Estate Brokerage
  • Performed market analysis and database management; generation of market performance statistics.
  • Wrote quarterly Market Trend reports and yearly forecast reports for Westchester, NY and Fairfield County, CT. 
  • Established procedures for acquiring, entering and verifying real estate market data related to properties, listings, tenants and comparable transactions.
  • Developed client-oriented interpretations and graphics of market trends for presentations and RFPs.
Apr 2004Aug 2005

Administrative Assistant to Executive Managing Director & Assoc. Director

Grubb & Ellis Real Estate Brokerage
  • Gathered market data to develop building profiles/tenant listings for presentation materials/space tours.
  • Performed due diligence for preliminary diagnostic studies (i.e. landlord/mortgage data); transaction billing.
  • Administrative coverage for additional 3 brokers.

Education

Bachelor of Arts

State University of New York College at Geneseo