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Summary

PMP certified, strategy-driven program and project manager with proven ability to manage multiple enterprise-wide infrastructure and application projects under tight timeframes or long-term implementations. A believer in risk and stakeholder management as central elements of solution identification and project success. Ability to present technical information for business clients. Logical thinker adept at streamlining processes for efficiencies and improvement; ITIL Foundation certified. Experience in managing matrixed resources with competing priorities. A strong proficiency in the creation and execution of end user and stakeholder communications and support plans. SharePoint and Clarity expertise as a project management tools.

Work experience

Nov 2014Sept 2016

Project Manager, PMO Enterprise Infrastructure Services

Time Warner Inc.
  • Promoted from HBO to newly created central Time Warner PMO formed upon consolidation of divisional IT Infrastructure services.
  • Executed projects across the Time Warner divisions (Time Warner Corp., HBO, WB, Turner). Areas of deployment include: Office 365, end-point security solutions, mobile provisioning and device management, hardware deployments.
  • Identified and managed risk areas, risk response and mitigation plans.
  • Worked with other groups to manage inter-project dependencies.
  • Tracked projects with respect to schedule, budget and demonstrated results.

Select Projects Managed: Office 365 | Mobile provisioning (AirWatch) BlackBerry/BES retirement | Bit9 | end-user computer refresh (PC/Mac).

Nov 2011Oct 2014

Program Manager, IT Client Technologies

HBO
  • Led, planned and delivered high-profile, client-impacting and enterprise-wide portfolio of projects for Client Technologies, Engineering and Service Desk in execution of HBO's Technology Roadmap acting as the primary liaison with business executives and clients for requirements, milestone-gate reviews, escalations and status presentations.
  • Managed multiple projects concurrently across business departments with vertical/matrixed teams in diverse geographical locations performing resource and budget management in conjunction with tracking project critical path.
  • Portfolio of projects completed included: service delivery, new technologies/application rollouts, OS and Office updates (incl. Office 365), mobile technologies, cloud architecture and hardware deployments.
  • Delivered enterprise-wide automated Bring Your Own Device (BYOD) mobile provisioning approval and on-boarding workflow (AirWatch, MobileIron, Good, ActiveSync - com) using multi-factor authentication (SecureAuth). Partnered with Legal, HR and Compliance to integrate their processes and requirements. Crafted company-wide communications and marketing rollout plan. 
  • Managed Wyse/VMware virtual desktop deployment and integration with PC on-boarding process. Presented public relations and technical roadshow to senior executive clients for buy-in. Adoption by multiple departments furthered IT goal of increasing disaster recovery capabilities while providing remote desktop flexibility for clients.
  • Was direct manager of Documentation Technical Writer. Collectively, standardized client-facing and support documentation and oversaw creation of a Documentation Request Form fulfilling a need to provide full portfolio support (client, support, web and marketing documentation) required by product/project launches for HBO tools supported by IT Client Technologies.
  • Produced knowledge base of project templates (including kick-off, testing, client-roll out communications, deployment process and schedule, status reports, risk tracking) allowing deployment of select application OS/Office projects to be managed by technicians expanding their skillset and freeing up project management resources to focus on other initiatives.
  • Provided direction and oversaw resources in redesigning HBO IT Service Center intranet site to be more consumer-friendly and ensuring all content was up-to-date with a change management protocol for future updates.
  • Board member of IT PM Planning Guild Committee (3 years)

Select Projects Managed: Office 365, Office 2013 | Lync/Skype | IE 9 | VMware upgrades | Java upgrades | CrashPlan disaster recovery onsite/hybrid cloud solution for 550 laptops | yearly PC/Mac hardware refresh supervising 5-person technical team

Jan 2010Oct 2011

Senior Project Analyst, IT Infrastructure

HBO
  • Executed multiple client-facing initiatives in newly created PMO.
  • Project Manager for successfully completed comprehensive project to upgrade global HBO computer environment to Windows 7/Office 2010, Mac Lion/Office 2011 while simultaneously performing a PC/Mac hardware refresh in an environment of 3000+ PCs, 300+ VMware VDI images, 800+ Macs. Oversaw testing of 400 applications.
  • Co-author of IT PM Methodologies Roadmap distilling PMBOK for technical managers by providing deconstructed concepts and templates guiding technical staff to manage to a true project methodology framework without formal project management training.
  • Assisted in implementing the IT Service Center software rollout for the adoption of RightProcess, a SaaS-based policy and procedure management application, delivering needed governance around documentation change management.
  • Initiated using SharePoint sites for project management then built and managed sites for executive dashboards, status, deliverables, tasks, risks and documents providing a central repository for executives to evaluate projects and ensure team members had access to all information without permission rights issues on multiple restricted drives.

Select Projects Managed: Windows 7, Office 2010, Mac Lion, Office 2011| IE 8 | VMware upgrades | RightProcess | Charity Computer Sale of 650 pieces of equipment across 3 locations |Project Support: Hauppauge Data Center build out

Jan 2007Dec 2009

Infrastructure Operations Coordinator

HBO
  • Provided support and managed initiatives/projects that required coordination across IT Infrastructure groups (Network, Operations, Security, Service Desk).
  • Administered the department's Project Tracking System internal software process and compliance.
  • Redesigned and updated the Service Desk's client-facing HBO New Hire Orientation process and materials.
  • Created executive dashboards, success metrics and, (utilizing BusinessObjects) employee full-time equivalent (FTE) time tracking data reports.
  • Was the IT Infrastructure stakeholder for the Application and Infrastructure Department Clarity implementation.
Sep 2005Dec 2006

Market Research Analyst

Grubb & Ellis Real Estate Brokerage
  • Performed market analysis and database management; generation of market performance statistics.
  • Wrote quarterly Market Trend reports and yearly forecast reports for Westchester, NY and Fairfield County, CT. 
  • Established procedures for acquiring, entering and verifying real estate market data related to properties, listings, tenants and comparable transactions.
  • Developed client-oriented interpretations and graphics of market trends for presentations and RFPs.
Apr 2004Aug 2005

Administrative Assistant to Executive Managing Director & Assoc. Director

Grubb & Ellis Real Estate Brokerage
  • Gathered market data to develop building profiles/tenant listings for presentation materials/space tours.
  • Performed due diligence for preliminary diagnostic studies (i.e. landlord/mortgage data); transaction billing.
  • Administrative coverage for additional 3 brokers.
May 2003Jan 2004

Executive/Legal Assistant

The Law Office of Joel S. Charleston
  • Created cost savings by identifying new vendor for office supplies.
  • Created databases for subpoenaed documents and optimized computer data/paper filing systems.
  • Prepared closing documents/contracts.
  • Billed clients and processed invoices.
Nov 2001Mar 2003

IT Dept. Coordinator & Administrative Assistant to VP Technical Services

Columbia House
  • Responsible for company telecommunications and administrative support.
  • Analyzed data for cost savings; identified, researched and implemented restructured cell phone contract cutting yearly costs in half (saving $70k).
  • Compiled database on 500+ employees for accurate PBX cutover from Avaya to Nortel; company contact for telecom vendors; maintained 80 mobile/500 desktop phones/equipment; processed work orders/invoices/purchase orders; help desk member for telecom.
Feb 2001Sep 2001

Administrative Assistant to HR Employee Relations Mgr.

Lebhar-Friedman (trade publishing)
  • Prepared quarterly reports; applicant/EEO tracking systems and weekly departmental recruitment logs.
  • Created/posted advertisements/job descriptions in major newspapers/internet sites; screened resumes, telephone screened applicants; maintained schedule; processed invoices; created flyers promoting HR programs; administered assessment testing.

Education

19951999

Bachelor of Arts

State University of New York College at Geneseo