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PMP certified, strategy-driven program and project manager with proven ability to manage multiple enterprise-wide infrastructure and application projects under tight timeframes or long-term implementations. A believer in risk and stakeholder management as central elements of solution identification and project success. Ability to present technical information for business clients. Logical thinker adept at streamlining processes for efficiencies and improvement; ITIL Foundation certified. Experience in managing matrixed resources with competing priorities. A strong proficiency in the creation and execution of end user and stakeholder communications and support plans. SharePoint and Clarity expertise as a project management tools.

Work experience

Nov 2014Mar 2016

Project Manager, PMO Enterprise Infrastructure Services

Time Warner Inc.

IT Infrastructure projects executed across the Time Warner divisions (Time Warner Corp., HBO, WB, Turner). Areas of deployment include: Office 365, end-point security solutions, mobile provisioning and device management, hardware deployments.

Select Projects Managed: Office 365 | Mobile provisioning (AirWatch) BlackBerry/BES retirement | Bit9 | end-user computer refresh (PC/Mac)

Nov 2011Oct 2014

Program Manager, IT Client Technologies


Executed Application Engineering & IT Service Center high-profile, client impacting and enterprise-wide projects across multiple project work streams focused on service delivery, new technologies/ application rollouts, OS and Office updates, mobile initiatives, cloud architecture and hardware deployments utilizing the project lifecycle and standard methodologies. Direct manager of Documentation Technical Writer and dotted-line across group-matrixed project teams. Board member of IT PM Planning Guild Committee (3 years).

Select Projects Managed: Office 365 enterprise-wide | Office 2013 and IE 9 to 3000+ PCs and 300 VMware VDI images | Java upgrade | CrashPlan disaster recovery onsite/hybrid cloud solution for 550 laptops | Wyse virtual desktop deployment  | creation of enterprise mobile provisioning approval and onboarding workflow (AirWatch, MobileIron, Good, ActiveSync - using multi-factor authentication (SecureAuth) | yearly PC/Mac hardware refresh

Jan 2010Oct 2011

Senior Project Analyst, IT Infrastructure


Originating member of new IT Infrastructure PMO. Developed governance and process structure for new group, which was used to onboard additional staff. Assisted in creating best practices PM Methodologies Roadmap distilling PMBOK for technical managers. Designed and managed Project Planning team's SharePoint sites for executive dashboards, status and project deliverables, risks and documents. Managed enterprise-wide Office, OS and Java projects.

Select Projects Managed: Windows 7, Office 2010, Mac Lion, Office 2011  (testing phase included 400+ applications) to 3000+ PCs, 300 VMware VDI images, 800 Macs | IE 8 | VMware upgrade | Charity Computer Sale of 650 pieces of equipment across 3 locations. Project Support: Hauppauge Data Center build out

Jan 2007Dec 2009

Infrastructure Operations Coordinator


Provided support and managed initiatives/projects that required coordination across IT Infrastructure groups (Network, Operations, Security, Service Desk) including executive dashboards, success metrics, and employee FTE data. Was the IT Infrastructure stakeholder for Clarity implementation.

Sep 2005Dec 2006

Market Research Analyst

Grubb & Ellis Real Estate Brokerage

Performed market analysis and database management; generation of market performance statistics. Wrote quarterly Market Trend reports and yearly forecast reports for Westchester, NY and Fairfield County, CT. Established procedures for acquiring, entering and verifying real estate market data related to properties, listings, tenants and comparable transactions. Developed client-oriented interpretations and graphics of market trends for presentations and RFPs.

Apr 2004Aug 2005

Administrative Assistant to Executive Managing Director & Assoc. Director

Grubb & Ellis Real Estate Brokerage

Gathered market data to develop building profiles/tenant listings for presentation materials/space tours. Performed due diligence for preliminary diagnostic studies (i.e. landlord/mortgage data); transaction billing. Administrative coverage for additional 3 brokers.

May 2003Jan 2004

Executive/Legal Assistant

The Law Office of Joel S. Charleston

Created cost savings by identifying new vendor for office supplies; optimized computer data/paper filing systems; resolved client issues; created databases for subpoenaed documents; prepared closing documents/contracts; composed correspondence; billed clients and processed invoices.

Nov 2001Mar 2003

IT Dept. Coordinator & Administrative Assistant to VP Technical Services

Columbia House

Responsible for company telecommunications: analyzed data for cost savings; identified, researched and implemented restructured cell phone contract cutting yearly costs in half (saving $70k). Compiled database on 500+ employees for accurate PBX cutover from Avaya to Nortel; company contact for telecom vendors; maintained 80 mobile/500 desktop phones/equipment; processed work orders/invoices/purchase orders; help desk member for telecom.

Feb 2001Sep 2001

Administrative Assistant to HR Employee Relations Mgr.

Lebhar-Friedman (trade publishing)

Prepared quarterly reports; applicant/EEO tracking systems and weekly departmental recruitment logs. Created/posted advertisements/job descriptions in major newspapers/internet sites; screened resumes, telephone screened applicants; maintained schedule; processed invoices; created flyers promoting HR programs; administered assessment testing and projects as assigned.




State University of New York College at Geneseo