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Work experience

Feb 1995Jul 2008

Senior Unit Manager

Capital One Financial Services

I was responsible for managing multiple processes including Quality Assurance, Escalations, Fraud, Debt Settlements, Continued Education, Communications, etc.  The management of these areas required me to ensure that customer interactions aligned with federal laws, state laws, and company policy and performing extensive and thorough research on complicated or escalated account issues.The Fraud area investigated all cases of application and transaction fraud by determining valid and invalid fraud claims.I also managed the Continued Education/Training Department which entailed training of all new hires, performing assessments of associate needs, creating modules and facilitating training and post assessments.I also owned the department’s communications area by centralizing all communications to ensure that the communications provided all subsequent and pertinent information.My responsibilities included these primary functions above, but were not limited to only these responsibilities.Other functions included:process and project management, audit and compliance management, and departmental recognition, etc.


Jan 2009Present

Masters Degree

Keller Graduate School of Management

The MBA Program emphasizes the practical skills and concepts of business demand from management professional and blends management theory with real-world applications.  The program provides a comprehensive business education, enabling students to develop their management expertise and advance in their careers.  MBA program objectives include:

- Instilling a multifunctional perspective that allows for management of cross disciplinary endeavors and integration of functions across business enterprise.

- Developing analytical skills in accounting and finance needed to conduct sound analyses and provide insightful interpretation of the financial implications of business decisions.

- Gaining the ability to conduct quantitative analyses of business situations and use technology to support effective business decisions.

- Developing a strong understanding of legal, political and ethical influences on business opportunities.

- Formulating market-driven strategies and plans to effectively meet customer needs gaining a solid appreciation of the structure, management and operation of the economic system to allow for interpretation and interpolation of economic trends.

Aug 1993May 1999

Bachelors of Science

The ISDS program emphasized systems applications of computer information and technology in the design and implementation of programs to solve organizational problems.  The curriculum was flexible in that I choose a concentration in Decision Sciences.  The Decision Sciences concentration emphasized the use of quantitative tools and models to improve and facilitate organizational decision-making processes.  The curriculum was structured to provide me a strong foundation in quantitative and analytical skills.  Ethical and global issues are integrated across the curriculum.

To accomplish this mission, the ISDS Department identified the following objectives:

- To develop an understanding in information systems and decision sciences for applying theses concepts in business operating environments.

- To apply computer technology in solving business problems through the application of mathematical tools, models, and software languages.

- To show how information systems technology and systems decision methodology can be applied to analyze social, business, and economic problems domestically and world-wide.

- To prepare for careers in business, government or for graduate work and to conduct research.

- To develop and understanding of global issues in the design, development and management of information systems in organizations operating in the international environment.