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Katiria Velez

Scheduling Coordinator

Work experience

Apr 2011Present

Scheduling Coordinator 

CAS Home Health Care, INC.
Scheduling consumer appropriate Home Health Aides and nurses, provide on-call services,
manage aide schedules, collaborate with service coordinators and other appropriate third parties involved with consumers'  care, input information into data base, covering call outs and fill ins
Jun 2009Jan 2011

Certified Nurse Assistant

Maxim Healthcare Services 
Provided care for the elderly population; Assisted with ADLs
Mar 2009Nov 2010

Receptionist

Jose Construction
Answered multi-line calls, construction scheduling,  translator, filing paperwork, opened and closed the business on a daily basis


Education

2008

Certified Nurse Assistant License 

P&A Nursing School 
Jun 2002

High School Diploma

Barringer High School

Skills

Fluent in Spanish and English
Speak, write and read proficiently
Communication Skills 
Understands cultural diversities and able to diffuse conflict 
Maintain HIPAA law
Confidentiality to all patients, their families, and business
Relaible 
Always on time 
On-call services
Manage on-call service 24/7
Multi-line phone talent 
Multitask lines appropriately
Works well under pressure
works well under excessive pressure 
Problem resolution capabilities 
Conflict resolution 
Patient/Family focused 
patient and family main priority
MS Window proficiency
Excel, Word, PowerPoint, Outlook