Results-driven customer service professional with more than a decade of experience in the customer service arena. Track record of conferring with customers by telephone or correspondence to provide information about products or services. In-depth knowledge of principles and processes of customer needs assessment, exceeding quality standards of services and evaluation of customer satisfaction.
- Competent at managing responsibilities in a high-volume atmosphere
- Highly skilled in providing information regarding products and services of the company
- Exceptional telephone personality, able to build rapport with every customer