KATIE STEPHEN MCCARTY

  • RUSSELLVILLE AR

244 SOUTH ENID AVE

Work History

Work History
Dec 2014 - 2015

Assistant Manager

Chartwell's­ Compass Group Arkansas Tech University­ Baztech Building

● Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. ● Verified proper portion sizes and consistently attained high food quality standards. ● Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. ● Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. ● Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. ● Led and directed team members on effective methods, operations and procedures. ● Oversaw front of house personnel to maintain adequate staffing and minimize overtime. ● Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Jul 2014 - Dec 2014

CUSTOMER SERVICE REPRESENTATIVE

ASURION

Effectively managed a high-volume of inbound and outbound customer calls.●  Addressed and resolved customer product complaints empathetically and professionally.●  Defused volatile customer situations calmly and courteously.●  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.●  Met or exceeded service and quality standards every review period. ● Received numerous incentives to increase productivity by offering employees awards for best customer service.

Jan 2014 - Apr 2014

General Manager

Tooley's BBQ and More

Brought in to turn around staff, food quality, customer satisfaction, food and labor costs, implement procedures, and generate a profit in short amount of time. Managed team of cooks and back of house staff for high volume catering barbecue restaurant. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Trained kitchen staff on proper use of equipment, food handling, and portion sizing. Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels.
Supported all kitchen operations when chef was absent. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Estimated amounts and costs of required supplies, such as food and ingredients. Trained new employees. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
References: Karen- 479-445-7627  Halie Thomas- 479-225-0995 Blake Hammon- 479-856-8628 more if needed.

Jul 2013 - Dec 2013

ASSISTANT MANAGER

FOGHORNS WINGS & MORE

Issue daily tasks and complete them in a timely manor.●  Greet customers with a smile and ask them their input on their experience.●  Manage kitchen quality, portion sizes, hours, cleanliness, and staffing.●  Handle money, deposits, and checks written to distributors. ● Check alcohol levels, change kegs, stock inventory.●  Manage front of house staffing, tasks, and payouts. Many of the same job opportunities from the previous 2 jobs I've held.● References have numerous numbers, will give in person.

Feb 2011 - May 2013

General Manager

Front Street Grill

 Prepared food items consistently and in compliance with recipes, portioning, cooking, and waste management. ● Managed kitchen and wait staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating, and enforcing discipline when necessary. ● Developed menus, pricing and special food offerings to increase revenue and customer satisfaction while maintaining updated knowledge on industry trends. ● Led shifts while personally preparing food items and executing requests based on required specifications. ● Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. ● Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. ● Oversaw front of house and heart of the house personnel to maintain adequate staffing and minimize overtime. ● Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. ● Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies. ● Met, greeted and encouraged feedback from customers to ensure positive changes within the restaurant. ● Verified freshness of products upon delivery, proper portion sizes and consistently attained high food quality standards. ● Inspected kitchens to observe food preparation quality and service, food appearance, cleanliness of production and service areas.

Jun 2009 - Feb 2011

Kitchen Manager

Savanah's Riverfront Cafe­

Hostess, Server, Dishwasher, Line Cook, Grill Cook. ● BOH trained and helped with FOH operations as well.

Education

Education
May 2007 - Present

HOSPITALITY MANAGEMENT

ARKANSAS TECH UNIVERSITY

Started out as a Pre-Physical Therapy Major and realized I love working in the collective chaos environment that is the restaurant industry. Currently still attending.

May 2007

DIPLOMA

DOVER HIGH SCHOOL

REFERENCES

Tim Tarkington Business Owner 479-857-4956

Dillon Blaney Former GM Savanahs 479-264-2182

Daniel Connerly Former GM Front Street Grill 479-857-1184