• Portland OR

Katie Merkel

Administrative Support Specialist

Summary

Highly skilled administrative and support professional. Motivated self-starter with great time management, and organizational skills. Excellent communication skills, written and verbal.

                                                        Summary of Qualifications               

  • Problem solving and analytical thinking
  • Customer service, internal and external
  • Document scanning, faxing, and filing
  • Spreadsheet management
  • Data Entry, 10 key, word processing
  • Research


Work History

Work History

Support Specialist

Dec 2014 - Present
Moda Health

Support Specialist

  • Respond to medical providers and office managers via phone and email regarding credentialing inquiries
  • Data entry for in all incoming medical and organizational credentialing applications
  • File all incoming credentialing applications to ensure National Committee for Quality Assurance guidelines are met
  • Order and maintain supplies for multiple departments
  • Mail credentialing decisions daily, and mail large volume of credentialing applications monthly
  • Participate in monthly interdepartmental meetings
  • Assist with creating new internal processes
  • Spirit of Helping Award - May 2015

Program Processor

Mar 2011 - Oct 2014
Knowledge Universe

Program Processor II 

  • Elected leader of two departmental work groups January 2012
  • Analyze, capture and maintain large amounts of data in database
  • Interpret and apply State Laws and regulations to Child and Adult Care Food Program paperwork
  • Evaluate processes to improve accuracy and employee efficiency
  • Manage time and assignment in order to meet strict government deadlines
  • Submit claim to appropriate state agencies in order to receive $100,000 + of reimbursement a month
  • Attend annual state required training to maintain most current rules and regulations
  • Audit paperwork required by State and Federal laws and regulations associated with Child and Adult Care Food Program 
  • Involved in training new employees
  • Employee of the Month - April 2014

Education

Education

B.A

2009
Willamette University

Anthropology

M.Sc

2010
University of Amsterdam

Sociology

Technical Proficiencies

  • Microsoft Office: Excel, Word, Outlook, PowePoint
  • Google Chrome, Mozilla Firefox, Internet Explorer
  • Visual Cactus, Facets